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Bryan_Schmidt
Level 1

Chase credit card transactions on employee cards are no longer importing.

We have a Chase Ink business  credit card that has a main credit card and one additional credit card for an employee.  QBO used to import the transactions for both the main card and the employee card to the linked credit card account register.  Something must have changed in the system... because now only the main account transactions are imported.  None of the recent employee credit card transactions have been imported.

 

I've tried re-adding the Chase account, but when it comes to selecting a Quickbooks account to link... the system says 'Chase Ink is already linked to a bank feed. Select a QuickBooks account without an existing bank connection.'

 

I could probably get this to work by creating a new QBO credit card account for the employee credit card transactions, but that makes no sense.  It is the same credit card with a single monthly statement.  How are you supposed to reconcile that?

 

Something has clearly broken in the connection between Chase and QBO that needs to be fixed by Intuit.  Any insight would be helpful.  Thank you.

13 Comments
HoneyLynn_G
QuickBooks Team

Chase credit card transactions on employee cards are no longer importing.

Thank you for letting us know what's happening, @Bryan_Schmidt.

 

I can provide some reasons why the Chase credit card transactions are not importing.

 

We are currently communicating with Chase Bank to resolve the open investigation about the linking and importing issue. The banking error indicates that QuickBooks Online is unable to connect to your bank's website due to maintenance or security update.

 

We'd like to add your account information on our list of affected users. Once added, our engineers will see how widespread this is, as well as any common components between those affected. You'll also get all the updates through email notifications.

 

You can use this link in getting their contact number: QBO Customer Care Team.

 

That should help you get added to our notification list. Thank you for understanding. I will also personally get back into this post once I get some updates. 

Trev85
Level 1

Chase credit card transactions on employee cards are no longer importing.

Hi HoneyLynn,

 

I'm also having the same issue so please add me to the list of those affected.  Thank you.

JanyRoseB
QuickBooks Team

Chase credit card transactions on employee cards are no longer importing.

Thank you for joining the QuickBooks Community, @Trev85.

 

I'm here to provide additional information about Chase credit card transactions are not importing.

 

Good News! We've already received an update from our engineers that this issue has been already resolved. You can now continue importing credit card transactions from Chase into QuickBooks Online (QBO).

 

You can check these articles below for options on how to import credit card transactions into (QBO):

If you're still experiencing the same issue, I suggest calling our QuickBooks Online Technical Support Team to investigate what's causing this and help you further fixing this issue quickly.

 

You can reach our support through this link: Get help with QuickBooks Online.

 

Don't hesitate to click the Reply button if you have any other questions about importing credit card transactions into QBO. We're always got your back!  

wakegordon
Level 1

Chase credit card transactions on employee cards are no longer importing.

In the last few days I have been unable to download Chase credit card transactions.  Using QB 2017 desktop.  I have downloaded the transactions in a QBO format and have attempted to import the file Banking, Bank Feeds, Import WebConnect file.  The following error box comes up.

 

WebConnect Branding

Quickbooks is unable to verify the Financial Institution information for this download.  Please try again later.

 

This has been going on for several days.  I have tried several of the "solutions" for in the Community with no success.  Any ideas?

 

HoneyLynn_G
QuickBooks Team

Chase credit card transactions on employee cards are no longer importing.

Thank you for joining this thread, @wakegordon.

 

I appreciate the steps you've taken. I can share some information why you're unable to download Chase credit card transactions.


Currently, being unable to verify the financial institution when importing to the desktop version is a known issue. Our engineers are communicating with your bank for an immediate fix. While waiting for a resolution, we'll need to add you to the list of affected users so we can get your company set up for email updates. This way, you will be updated once a fix has been implemented.

 

Here's how to contact our phone support to give your company details:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

I will also personally get back into this post once I get some updates, wakegordon.

 

And of course, you are more than welcome to visit the Community again if you have any other questions in the future. Thank you for your understanding and patience.

TuDoCPA
Level 1

Chase credit card transactions on employee cards are no longer importing.

Our company got same issue .. Please help us to fix it .

Charies_M
Moderator

Chase credit card transactions on employee cards are no longer importing.

Thanks for joining this thread, TuDoCPA.

 

At the moment, we haven't receive updates and resolution about this investigation. While we don’t have the exact time when it’ll be fixed. I suggest contacting our Care Support if you haven't. Doing this will help us provide updates about the investigation via email.

 

I'll make sure to update this thread once this is resolved.

 

You can reach them by following these steps:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

I want to thank you for your patience. Our engineers continuously working on implementing a solution to this unexpected behavior.

 

Let me know if you have other questions. I'm always here to answer them for you.

wakegordon
Level 1

Chase credit card transactions on employee cards are no longer importing.

Today I was able to download some of these transactions.  Only a fraction of the transactions downloaded and it appears that it only captured those transactions initiated by the primary account holder's credit card.  The other five employee card did not.  I tried setting up a separate account for my company card and was able to download some transactions relative to this card only.  Reconciling this account is going to a real problem if this is the solution going forward. 

Has anyone dumped Chase and started using a credit card the works with multiple employees?

Charies_M
Moderator

Chase credit card transactions on employee cards are no longer importing.

Hello there, wakegordon.

 

Thanks for keeping us posted. I want to make sure you are pointed to the right direction.

 

Normally, whatever transactions downloaded into QuickBooks Online (QBO) depends on any information provided by your bank's website. In this case, we'll need to check your bank if there are sync changes on your banks.

 

I'm still here if you have additional questions and you're more than welcome to leave a reply for anything you need.

 

ckn 89
Level 2

Chase credit card transactions on employee cards are no longer importing.

Same issue here.  

JamesDuanT
Moderator

Chase credit card transactions on employee cards are no longer importing.

Hello ckn 89,

 

I've viewed your profile and it seems you've posted the same concern on a different thread. It has been answered by my colleague KlentB. You can refer to his answer for more information: https://quickbooks.intuit.com/learn-support/en-us/banking/re-quickbooks-is-not-importing-all-of-the-....

 

If you have additional question, we are here to support you.

laurenrm
Level 2

Chase credit card transactions on employee cards are no longer importing.

Has anyone heard back about this? I am still waiting on a response and its going to create a HUGE headache for my business if not resolved soon. 

 

Is there really no expected timeline for a resolution? If so, I won't be able to use QuickBooks. I've seen this same issue going back to 2018. on other threads. 

RenjolynC
QuickBooks Team

Chase credit card transactions on employee cards are no longer importing.

Hello laurenrm, 

 

Currently, we're unable to get the specific time frame when the investigation will be resolved. Rest assured, our engineers are working on resolving this issue as quick as possible. 

 

If you haven't reached out to our Customer Care Team, I'd recommend doing so. This way, we can add your company details to the list of affected users. 

 

Here are the steps:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

 

In the meantime, you can use the WebConnect feature where you can download the transaction from your bank's website and upload it in your QuickBooks company. I've got this article that discuss more about the process: Manually upload transactions into QuickBooks Online.

 

You can always visit us here and leave a reply if you have more questions about QuickBooks Online Banking. Thanks.

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