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Level 1

Chase transactions not updating, I have reconnected twice

Hi-

My bank account and credit account are connected to QB online, I've double checked. When I hit update, it says Done! but also in the update section "15 days ago" - the last time I logged in. The last transaction is indeed from 15 days ago. Am I supposed to un-link and re-link the bank/credit accounts again? I seem to have to do this EVERY TIME I LOG IN to get it to update. Why is this happening? Also I keep getting a notice that says my Chase connection will stop working on Nov 1.  What is the problem? Is there some new, different way I need to re-link accounts? Any advice welcomed.

1 Comment
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Level 15

Chase transactions not updating, I have reconnected twice

If you scan this community and the other L/S community you will find numerous posts with the same problem different banks. All you can do is call intuit support and see if they are working on the issue with your specific bank, and if not get them started.

 

There is no contractual agreement between the banks and intuit to provide that download service, and any changes the bank makes that affects that connection may break your connection.  Several local banks have stated they will no longer support live feeds, since their support people spend way too much time on issues that are not the banks problems.

 

Not much consolation or help I know, but this user community can not affect Intuit operations.

Relying on banking downloads to make your entries is a misconception intuit advertising promotes, IMO. You should be making the entries as they occur, and then you just match the download if and when you get it, or do a manual reconcile from a statement - 5 min max monthly. Making entries as they occur is the only way to have an accurate current company financial file.

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