The "deleted" reference poses a question in my mind. Go to your chart of accounts and double check that all three accounts created when your accounts were originally connected were not deleted (made inactive). If they were, you need to make them active again. If the accounts are active, just follow the steps to add the accounts with your login ID and password for Chase Bank. Each account should show up to connect to the accounts in your chart of accounts, Checking, Savings and Credit Card.
Thanks for giving me the opportunity to help you today. Let's work together to look for the deleted bank accounts.
Under Chart of Accounts, click the Settings icon.
Make sure to put check mark in the Include inactive box (see screenshot).
After that, the screen will show all the accounts created, including the inactive (deleted). The deleted accounts will show as "Bank Name (deleted)". In order to make them active again, you can go to the Action column and click Make Active.
Next, you will have to update your bank to download your bank transactions:
Welcome and thank you for joining the thread, @nridley.
As of now, we haven't received any reported issues with active accounts showing as deleted under bank feeds. However, one possible reason you're seeing the deleted mark on the account is that the account is associated with a deleted account/parent account. If not, we can try the basic troubleshooting steps to single out the cause of this unexpected behavior.
First, access your account using an incognito or private browser. You may use these following shortcut keys: