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Level 1

Connecting Citibank credit card to QB's Online

Please help. I have a Citi card connected to QB's online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message:

Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition.
Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions.
I log into the citi card account but nothing happens on the QB's online end. Please advise. 
 
Kindest regards,
 
A Lebonville
Solved
Best answer June 01, 2020

Best Answers
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QuickBooks Team

Connecting Citibank credit card to QB's Online

Thank you for the reply, @alebonville.

 

At this time, we have an on-going issue where transactions aren't coming in from Citibank account into the Online Bank Feeds in QuickBooks Online. Rest assured, our Engineering Team is diligently working for a fix. To get updates about the resolution status, I recommend reaching out to our Online Support. This way, they can add you to the list of affected users and provide this investigation number for easy tracking: INV-46159. Here's how to get in touch:

  1. Sign in to your QuickBooks Online account.
  2. Press on the (?) Help button in the top-right of the page, then Contact Us.
  3. Type in your question or concern in the Description Box then hit Let's Talk.
  4. Choose how you want to get contacted.

You'll hear from an agent shortly. Once connected, the agent will perform some further troubleshooting and place you on the list.

 

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance. I've got your back. Have a good day.

 

 

 

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**Mark the post that answers your question by clicking on "Accept as solution"

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3 Comments
Highlighted
QuickBooks Team

Connecting Citibank credit card to QB's Online

Thank you for posting here in Community @alebonville,

 

You can perform the basic troubleshooting in your browser and connect your bank account in QuickBooks Online. You can use a private browser to check if it's a browser issue or not. 

 

Here's how to use a private browser:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you get the same result while using an incognito/private browser, I recommend switching to a different browser.

 

If it works, you can clear your browser’s cache to optimize the browser’s performance and for QuickBooks Online experience.

 

In case you'll need help downloading bank transactions manually, you can refer to this link for the steps: Manually upload transactions into QuickBooks Online.

 

If you need further assistance, feel free to leave a message in the comment section. I'm always around here in the Community to help. Have a great day!

Highlighted
Level 1

Connecting Citibank credit card to QB's Online

Thank you. I tried it in private mode and got he same result. Our firm controls the browser's and applications we can use and I only have Chrome and internet explorer. It doesn't load properly in Internet explorer at all. I have no problem connecting other bank accounts, just the Citi credit card. When I select add account and type in Citi it says that I should select the account I want to link, but it does not generate any accounts to choose from. Please advise. 

Highlighted
QuickBooks Team

Connecting Citibank credit card to QB's Online

Thank you for the reply, @alebonville.

 

At this time, we have an on-going issue where transactions aren't coming in from Citibank account into the Online Bank Feeds in QuickBooks Online. Rest assured, our Engineering Team is diligently working for a fix. To get updates about the resolution status, I recommend reaching out to our Online Support. This way, they can add you to the list of affected users and provide this investigation number for easy tracking: INV-46159. Here's how to get in touch:

  1. Sign in to your QuickBooks Online account.
  2. Press on the (?) Help button in the top-right of the page, then Contact Us.
  3. Type in your question or concern in the Description Box then hit Let's Talk.
  4. Choose how you want to get contacted.

You'll hear from an agent shortly. Once connected, the agent will perform some further troubleshooting and place you on the list.

 

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance. I've got your back. Have a good day.

 

 

 

**Say "Thanks" by clicking the thumb icon in a post

**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

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