cancel
Showing results for 
Search instead for 
Did you mean: 
ShereeS
Level 1

Connection Errors

I've been having this issue for over a year now. Is anyone else having trouble connecting their bank account without their Credit cards disconnecting? Then when I connect the credit cards, the bank account disconnects. I've tried several trouble shooting issues. QBO is telling me it's a PNC error, PNC is telling me it's a QBO error. I need an actual human to support and help me, not just an email or reply. Nothing is working. We have priority circle support, can anyone please help? It's so frustrating to have to reconnect one or the other every single day. 

2 Comments 2
Fiat Lux - ASIA
Level 15

Connection Errors

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, the problem is on PNC side.

https://www.moneythumb.com/?ref=110

 

ShereeS
Level 1

Connection Errors

Thank you. I appreciate the offer and guidance. However, I would like the software that we are paying for to actually work without using a third party tool that i'm not familiar with. I would love a response from Intuit/QBO team. We pay a lot of money for this software and i'd like it to work properly. 

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us