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ShaunVincent
Level 1

Connection to the bank seems fine, balance is correct but transactions are not downloading for "Match" or "Add" Was working fine for 2 years. Started 12/18/19

 
3 Comments
MariaSoledadG
QuickBooks Team

Connection to the bank seems fine, balance is correct but transactions are not downloading for "Match" or "Add" Was working fine for 2 years. Started 12/18/19

Hi ShaunVincent,

 

Thanks for reaching out to us.

 

You can manually download your banking transactions so you'll be getting the latest transactions. But before we start, may I know what is the name of your bank. Nevertheless, let me walk you through the steps on how to update it.

  1. Go to the Banking menu.
  2. Select Update.

For future reference, if bank transactions won't download, you may check this article for more information: What To Do If Bank Transactions Won’t Download.

 

Reach out to us if you need further assistance. I'll be right here to help.

ShaunVincent
Level 1

Connection to the bank seems fine, balance is correct but transactions are not downloading for "Match" or "Add" Was working fine for 2 years. Started 12/18/19

ION Bank,

I went through these steps and there are no errors that pop up and the connections says complete.

The balance is correct, but the individual transactions do not show for for me to clear them.  See attached screen capture of the register showing the date it started happening.

MariaSoledadG
QuickBooks Team

Connection to the bank seems fine, balance is correct but transactions are not downloading for "Match" or "Add" Was working fine for 2 years. Started 12/18/19

Hi ShaunVincent,

 

Thanks for getting back to us. 

 

There's an ongoing issue about not being able to download transactions without any errors. Our engineers are working to get this fixed as soon as possible. 

 

In the meantime, I suggest reaching out to our support team so they can add you to the affected list of users. Here's how to reach them.

  1. Sign in to your account.
  2. Click Help.
  3. Select Contact Us.

For future reference, you can match and categorize your bank transactions in QuickBooks Online (QBO): Download, match, and categorize your bank transactions in QuickBooks Online.

 

Post a comment if you need further assistance. I'm always here to help.

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