Correcting a deleted /extra? transaction

Thanks for sharing detailed information about your concern and the steps you've performed to get this resolved, @Laura1987.

You can go to the Customers tab and delete the unapplied payment from there. This will remove the transaction that shows on your bank register. Let me guide you on how.

1. Go to the Sales menu.
2. Select the Customers tab.
3. Locate and select your preferred customer.
4. In the Transaction List tab, click the Payment that shows Unapplied.
5. Click More at the bottom.
6. Choose Delete and select Yes to confirm.

Once done, go back to your bank register and check if the amount still shows. I've also added this article about deleting transactions in QBO: Void or delete transactions.

You'll also want to run the Invoices and Received Payments report. It lists all payments you’ve received and the invoices that go with them. Just go to the Reports menu and type in Invoices and Received Payments in the search bar. 

I’ve also added these resources that you can read for guidance in case you need to refund your customer and make a bank deposit. These links can guide you through the steps by steps process seamlessly:

• Record and make bank deposits in QuickBooks Online
• Record a customer refund in QuickBooks Online

Let me know if you need more help while working in QuickBooks Online. I'd be glad to get back here and offer my assistance again.

I am curious if this fixed Laura's problem. I have something similar going on but it has nothing to do with a Customer payment. It is a payment made to the company expense credit card. So how would you fix her problem if it was not a customer payment but a credit card expense?

I appreciate your reply to this thread, @Tracy678.

Can you please provide me more details about how the Credit Card expense transaction was recorded on your account? This way, I'll be able to give you the best resolution to your concern.

Since you're correcting the transaction, can you also confirm if the CC expense is already deleted or not?

Feel free to always visit the QuickBooks Community help website if you need assistance and helpful articles.

Keep us updated with your concern about correcting an expense transaction. Just leave a comment below and we'll make sure to help you timely.

I believe I have fixed it. I had some credit card credits incorrectly recorded as credit card payments from our bank account, so both the credit card account and bank accounts were off. I was going in circles but I had to void some things and re-enter correctly even though already reconciled. Probably not the best way but my Recons all show normal and not "off". So we will see. Thank you!!