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amedina
Level 1

Created account with another version

Hello, I accidentally created my account with another version (it was left with the Colombia version), and I have tried to change it to the United States version, but they tell me that it is not possible, that I must cancel the account and open a new one, but if I cancel my account would lose all my information. I think that complicates a lot using the software, it should be easier to change the region.
2 Comments 2
katherinejoyceO
QuickBooks Team

Created account with another version

Welcome to the Community, @amedina. I understand how convenient it is to change regions on your existing subscription. 

 

Each region has different settings such as different date formats which may cause errors in QuickBooks. Hence, the option to change it isn't possible. 

 

Aside from canceling your subscription and create a new account as an option, you'll want to consider using the Multicurrency feature to record foreign currency transactions.

 

This way, you can use the same account without changing the account's country. Here's how to turn it on from your Account and Settings page: 

 

  1. Click the Settings menu, then choose Account and Settings under Your Company.
  2. Go to the Advanced tab. 
  3. Click the Pencil icon in the Currency section.
  4. Mark the box for Multicurrency and choose I understand I can’t undo Multicurrency.
  5. Click Save and Done.

 

Once done, you can now assign a currency to bank accounts and credit card accounts. You can also add foreign vendors so you can pay them with their corresponding currency. 

 

Should you opt to cancel and change the country anyway, create a new account by choosing the country first. Then, move your existing lists to your new QBO account.

 

Refer to this article for more details: Move your lists to QBO. It has a step-by-step guide on how to export your list reports to Excel and import them to your new QuickBooks Online account.  

 

Let me know if you have any other concerns about QuickBooks. I'm always here to help.

Fiat Lux - ASIA
Level 15

Created account with another version

@amedina 

You need to open a new QBO US version account

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Then utilize the trial period of a 3rd party tool to migrate data between QBO accounts.

https:// transactionpro.grsm.io/qbo

 

Good luck!

 

 

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