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Experienced Member

credit card entry problems

I am trying to change several credit card entries from "charge" to "payment".  It says I cannot do this because it is creating a negative balance.  Any ideas?  I am guessing this is pretty simple.

Thank

Pat

1 Comment
QuickBooks Team

Re: credit card entry problems

Hi flypat,

 

Thank you for dropping by here in the Community. I want to assist you with using Bank Feeds in QuickBooks Desktop.

 

The type of transactions downloaded into our system will depend on the information coming from your bank. If it shows on an incorrect column from your Bank Feeds Center, you can get rid of the charges and manually import them again using the Web Connect feature.

 

To ensure it'll show on the correct column, I recommend checking the file you'll be downloading from the bank's website. In case you need more insights and detailed steps on how to import them, please refer to the articles I'm adding on this:

 

If you need a visual guide on removing charges from your Transactions List, you can refer to this screenshot:

 

 

Let me know if you need further help concerning the credit card payments by posting your response below. I'm here to ensure your success.

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