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Hello there, dkleinsmith.
As long as the credit card is connected to QuickBooks, it'll be displayed then on the Banking screen. If you haven't tried logging in to a private browser, you can follow the shortcut keys below:
If you're able to view the credit card on the banking screen, go back to your main browser and clear the cache. This helps remove any browser-related issues and refresh your browser's settings. Aside from that, you can other compatible browsers in QuickBooks Online.
If you want to contact our phone support for further assistance, you can follow the steps below:
Also, you can check the articles below for additional guide about managing bank transaction within your account:
These should help you access connected accounts in QBO. Let me know if you have other questions. Take care always.