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Customer Payments are duplicated by transactions downloaded from bank.

This has happened in a couple of my customer files. 

 

See attached file -- Alvarez, Tyler. Customer made their initial deposit of $2796 on 4/16/18 and show's as RECON under the number -- then it "duplicates" the same payment on 8/31/18 as RECON_EINVOICE -- it won't let me delete either one of this payment records, says I need to delete it from the deposit in either one. There is only one deposit for the money on 4/16/18 -- nothing for 8/31/18. Nor can I find where to delete this or fix this. Can someone help? Using Enterprise Contractor 18.0

 

Why does this happen?

 

3 Comments
QuickBooks Team

Re: Customer Payments are duplicated by transactions downloaded from bank.

Hello @genesis4401,

 

Thank you for providing me with a screenshot of your duplicated payments. You'll need to delete the deposit to remove the duplicate. Let me guide you how.

 

You'll need to delete a deposited payment if you want to delete the payment. Once you've deleted the deposit, you can now delete the duplicate and deposit the amount again.

 

You may follow these steps to delete the deposit:

  1. Click on Banking from the menu bar.
  2. Select the Bank Account, then click on OK.
  3. Hover your mouse on the deposit then right-click on your mouse.
  4. Click on Delete Deposit.
  5. Click on OK.

Then here's how you can delete the duplicate payment.

  1. Click on Customers from the menu bar.
  2. Select Customer Center.
  3. Select the duplicate payment.
  4. Click on Delete.
  5. Click on OK.

Once done, you'll be notified that you need to record a deposit on your Home Page.

 

Fill me in if you have any other concerns. I'll be here to help.

Not applicable

Re: Customer Payments are duplicated by transactions downloaded from bank.

Hey! Thanks for the quick reply.

 

So when I click on "banking" from the toolbar. I have these options:

1) Write Checks

2) Order Checks & Envelopes

3) Enter Credit Card Charges

4) Use Register

5) Make Deposits

6) Make Merchant Service Deposits

7) Transfer Funds

8) Reconcile

9) Bank Feeds

10) Loans Manager

11) Other Names List

 

I don't simply have the option to select the correct bank account from that drop down?

 

QuickBooks Team

Re: Customer Payments are duplicated by transactions downloaded from bank.

Hi there, genesis4401.

 

Thanks for getting back and pointing this out. Allow me to step in and help you some more.

 

Let me provide additional steps on how you can delete the deposit in QuickBooks Desktop. I'd be happy to walk you through how by following the steps below:

  1. Click on Banking from the top menu.
  2. Choose Register.
  3. Select the Bank Account, then click on OK.
  4. Right-click on the deposit and choose Delete Deposit.
  5. Click on OK.

 

Once done, you can continue performing the detailed steps on how to delete duplicate payments that was provided by my colleague above. 

 

Just in case you want to know more about Customer payments, here's an article for you: Deposit customer payments.

 

You should be all set. Reach back to me if you have additional questions about this and I'd be glad to answer them for you.

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