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Reptileman1
Level 1

Deposit Matching

Until recently ALL of my deposits from my bank would show a matching deposit imported from SQUARE.  In fact 4 of my major deposits form our weekend sales are NOT showing incoming deposit matches from SQUARE BUT 1 small deposit showed the matching info from SQUARE this morning. Any clues?

 

1 Comment 1
MariaSoledadG
QuickBooks Team

Deposit Matching

Let's check what causing the deposit not to show in QuickBooks and let's get this sorted out, Reptileman1.

 

QuickBooks automatically downloads new transactions at the end of the day as they are posted. It's possible that transactions didn't sync to your Square account that's why you're unable to see a match or transactions didn't download to your bank. You can disconnect the app or do it for one of your clients to fix the issue. This way, this will also refresh the connection from Square to QuickBooks Online (QBO). 

 

Once done, try to check if recent downloads will already show so you can match them. However, if you're still unable to see the transactions, I suggest reaching out to our support team so they can investigate this further. They also have the tools to pull up your account in a secure environment.. 

 

For more steps that you can try, please read this article: Sync Square With QuickBooks Online.

 

You can touch base with us if you need further assistance with your sync square transactions. I'll be more than happy to help you.

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