I have a HUGE problem with negative deposits not coming over to QBO. Why won't QBO allow negative deposits and how do I fix this once the conversion is complete yet I have a ton of JE's waiting to be deposited. The books "balance" based on all the reports I have
You'd want to make sure to enable the auto-credits feature in QuickBooks Online. This way, we can resolve the incorrect customer balance after your QuickBooks Desktop company file. I can guide you on how to do it.
I want to make sure that your concerns are addressed, @gstaskal.
Were you able to resolve the customers' balance in your new QuickBooks account? Did the information I've shared answer your inquiries about the limitations when converting your QuickBooks company file?
Feel free to drop your comments below if you have other questions or concerns. Wishing you continued success!
I appreciate you following up on this thread and letting me know the results of trying the steps mentioned above.
I want to make sure the issue with the balance is resolved. Since the steps didn't do the trick, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account to determine what's causing the problem. Here's how to get in touch with the team:
1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can begin a chat session or select to receive a callback at a time that's convenient for you.