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Level 1

Direct Deposit - Bank Account Closed Due to Inactivity

Hi there,

A new employee gave me her account information for direct deposit. Days after I had submitted the payroll, she comes to me and says her bank account is closed due to inactivity. So far I haven't received any notice from QB/Intuit regarding this, will the money be returned and I can manually write a check to the new employee?

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QuickBooks Team

Direct Deposit - Bank Account Closed Due to Inactivity

Hello kurtc,

 

Welcome to the Community. I'd be glad to lend a hand with the direct deposit that was sent to your employee's closed bank account. 

 

So that I'm able to provide you with the best information, could you please let me know which payroll service that you're using. For example, are you using QuickBooks Online Payroll, QuickBooks Desktop Payroll or standalone Intuit Online Payroll? This will help you to arrive at the best resolution as the steps can vary between products.

 

I look forward to your reply. Have a wonderful day. 

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