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Disconnect accounts connected to online banking

by Intuit•131• Updated 2 days ago

Learn how to delete or disconnect a bank or credit card account from QuickBooks Online.

If you have a bank or credit card account linked to QuickBooks Online, understanding when to disconnect and when to delete an account is important for keeping your books accurate and up to date.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and Sole Trader.

This article will cover: 

Before you disconnect an account

Disconnecting and deleting an account connected to online banking are two different things, so let’s break down the difference so you understand when it’s best to do one or the other. 

When you disconnect an account: 

  • QuickBooks stops downloading new transactions from your bank or credit card account.
  • Your existing accounting data and transactions won’t change.
  • You can reconnect the account to QuickBooks at any time to start downloading transactions again.
  • QuickBooks deletes the transactions that still need to be categorised in the Pending tab.

Note: Upon reconnecting, depending on the date you want transactions to be brought into QuickBooks, these may not appear again.

We recommend disconnecting the account if you want to temporarily stop syncing between your bank or credit card account and QuickBooks.

When you delete an account:

  • Deleting an account from your chart of accounts will completely remove it from QuickBooks Online along with any associated data and transactions.
  • Deleting an account is permanent and can not be undone, so make sure you are absolutely certain before committing to it.
  • You won’t see the account on menus or lists anymore.
  • You have the option to delete transaction records while you hold on to your existing data in financial reports.
  • If you decide to recreate the account later on, it can be very difficult to restore the deleted transactions back into the account.
  • If transactions in a deleted account are tied to other accounts in QuickBooks Online, they will remain in those accounts. For example, if you delete a credit card account, but you made card payments from your current account, the record of those transactions stays in the current account.

If you are sure this is what you want to do, here’s how to delete an account and make it inactive.

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How to disconnect your bank account

Follow the steps below based on the product you are using.

Disconnect an account connected to online banking

Before you disconnect your bank account from QuickBooks Online, be sure to take a few minutes to go through your transactions to avoid the possibility of losing data you may need. 

You might want to exclude certain transactions or manually add others that QuickBooks didn't automatically match. 

  1. Go to All apps A bunch of numbers and letters on a tile wall., select Accounting, then select Bank transactions (Take me there).
  2. Select the tile for the bank account.
  3. Select the edit icon Image of the edit icon., then select Disconnect account.
    Note: If the product is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
  4. Select Disconnect to confirm.
  5. Select the Pending tab and make sure all the transactions are correct. You can add, match or exclude transactions as needed.

Disconnect an online banking account in the QuickBooks mobile app

If you're trying to disconnect your account via the QuickBooks mobile app, follow these steps instead:

  1. From the A bunch of numbers and letters on a tile wall.Menu, tap Accounting, then tap Bank transactions.
  2. Tap your bank account.
  3. Tap theVertical ellipses icon.icon.
  4. Tap Disconnect account, then tap Disconnect account again to confirm.

You'll still be able to see your categorised transactions.

Before you disconnect your bank account from QuickBooks, be sure to take a few minutes to go through your transactions to avoid the possibility of losing data you may need. 

You might want to exclude certain transactions or manually add others that QuickBooks didn't automatically match. 

  1. Go to Transactions and select Bank transactions.
  2. Select the New transactions â–Ľ dropdown, then select Manage connections.
  3. For the bank account you want to disconnect, select the more iconVertical ellipses icon. icon and select the Unlink option.
  4. Select Unlink now to confirm.

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QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start