Does anyone else have an issue with the phone disconnecting while a rep is "researching" for you?

Hi @9130349659890896,

I'll be glad to assist you with your concern. 

Before we can proceed, can you provide additional information on the issue at hand? This way, I can provide you an answer, or the appropriate steps to resolve it. 

If you wish to proceed with contacting our Technical Support team, you have the option to connect to our Chat support, or request a callback. The complete steps, as well as additional information on this topic, are in this article: QuickBooks Online Support. Please take note of their hours of operation, so you know when they're available. 

Tag me in a comment below if you need further questions or concerns about your QuickBooks Online company. I'll get back to you as soon as I can. 

Please see the following case numbers:

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I would love an update.

Hello, 9130349659890896.


May I know what are issues that you encounter so that we also provide you an answer to your concern.

In regards to the status of the case number, you can contact our support team to help you or inform you of the status of the case numbers.

Here's how:

1. Sign in to your QuickBooks Online.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

You can check this link for their support hours.

Feel free to reply to this post if you have additional questions or concerns in QuickBooks. I'm always here to help.

Thank you. I’ve tried that. Unfortunately my job is not set up for me to sit on hold any longer than I already have (which has to be ten hours, at least, just since May 1.). I am hoping if qb becomes aware that people are starting to lose faith in the system, that maybe something in the system will be adjusted.

My experience with Quickbooks has been nightmarish. Within the last couple of days, I have made over a dozen phone calls to Quickbooks, and each time the phone call disconnects either in the middle of a conversation or when I am transferred to speak to someone else. My money is being held hostage in Quickbooks Checking, and getting the matter rectified can only be done by phone. But, I'm not on the phone long enough to resolve the issue.

Hi there!

It's important for every business to get paid so I understand why you're feeling the way. Let me assist you with this.

Ideally, once the funds are being held, you'll receive an email on how to fix it. If you've already submitted the requirements, it'll take 2 business days to complete the verification and you'll receive the funds. Please check this link for more details: Why are my funds on hold?

I also understand that you already reached out to our Support Team. However, I'd still you contact them again. They have all the tools needed to check your funds and see if there's an update since you already reported this issue.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Release funds".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

You can check this link: This is a collection of articles to help you more in managing your funds with QuickBooks Payments and QuickBooks Checking. QuickBooks Payments FAQ.

Keep on posting here if you need more help with your funds. I'll respond as soon as I can.