Welcome to the Community, @joek1.
Can you tell me the name of your financial institution so we can check if there’s any reported issue similar to yours?
In the meantime, we can perform some troubleshooting steps to sort this out.
To start, kindly access your QuickBooks account to a private or incognito window. You can use these shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, please go back to your main browser and clear the cache to start on a clean slate and help run better. You can also use other browsers as an alternative.
I added an article that has information to manually upload bank transactions: Import bank transactions using Excel CSV files.
I’m always here anytime you need help. Take care.
