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mike-bauer
Level 1

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

 
5 Comments
Charies_M
Moderator

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

Thanks for bringing this to our attention, mike-bauer.

 

Manually updating your bank in QuickBooks Online can resolve connectivity issues. The instructions on how to do this are outlined below:

  1. Go to Banking.
  2. Select the account that's having issues.
  3. Click the Update button and wait for the process to complete.

 

Also, did you encounter a specific error code? This can help me trace down if there is an ongoing investigation about this.

 

Common bank error codes and it's corresponding resolutions can be found in this article: Guide on bank error codes.

 

I want to make sure everything's up an running. If there's anything else I can help, just let me know. It's always my pleasure to help. Have a good one.

mike-bauer
Level 1

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

I have done the manual update.   Error is not resolved

 

Error Is as follows:

Let's fix your PNC Bank - Business Banking-1 connection

The old connection doesn't work anymore. Reconnect with the faster, more reliable one now and get back on track. (350)

Reconnect now

 

I go through the steps to reconnect and I get the following error

Something unexpected happened and we can’t connect to PNC Bank - Business Banking.

Try again in a few hours. (590)

 

 

 

This happened last month and the month before.    I had to create a new account in chart of accounts and connect.  Causes all sort of problems determining which transactions have been posted to my chart of accounts.  I do not want to do this again.

KhimG
QuickBooks Team

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

I appreciate you performing the basic troubleshooting solutions to fix the connection issue with PNC, @mike-bauer.

 

Some users have reported receiving the same error messages. Our engineers know and are now all hands on deck to fix the problem as soon as possible. 

 

I highly recommend giving our Customer Care Team a call to add your account to the list of affected users. Please have our representative attach the case id number to INV-35044. You'll receive an email once an update is available.

 

Here's how to contact support:

  1. Go to the Help icon at the top right, then click Contact Us.
  2. Enter a short description of your concern.
  3. Hit Let's talk.
  4. Pick Start messaging or Get a callback

In the meantime, you can utilize our WebConnect feature to import transactions into QuickBooks. Download them from the bank's website using a supported file type (CSV, QBO, and QFX).

 

Here's how:

  1. Log in to your bank’s website and follow the process to download transactions.
  2. Choose the transactions you want to download or specify a date range.
  3. Select a supported file type for the download file.
  4. Name and save the file on a location where you can easily find it.

Once done, start uploading the file. Follow these steps:

  1. Go to Banking from the left menu and select Banking.
  2. Select File upload from the Update drop-down.
  3. Click Browse, then select the downloaded file from the bank.
  4. Hit Next.
  5. Choose the account from the QuickBooks account drop-down and click Next.
  6. Finally, tap Let’s go! (or Finish).

Check out this article for the details: Manually upload transactions into QuickBooks Online.

 

I want to know if you have additional questions or any clarifications by leaving a comment. It's always my pleasure to help. Take care!

mike-bauer
Level 1

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

Able to manually upload in CSV file.  But connection problem still persists.   This problem has been out there at least a month.  If this is being looked into I hope it is resolved soon.  

GraceC
QuickBooks Team

Does anyone have a problem with losing connection with you bank? PNC. I have had this happen one month ago. I had to reconnect with new chart of accounts. PAIN

Hello there, @mike-bauer.

 

I understand this feature is important to your business. Our product engineers are still working on publishing a permanent resolution to fix this.

 

In the meantime, I can’t provide you with the specific time frame on when this will be fixed. Rest assured, as soon as updates are published it will be applied automatically into your account. Once a new update is available, all users added to the affected account's list are notified through email.

 

I've also added our page about banking and bank feeds for future reference.


Feel free to post anytime in the Community if you have other concerns. We'll be right here to help you out.

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