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Anonymous
Not applicable

Doing reconcile: typed in ending balance. The screen shown the correct beginning balance. There is no transaction listed in this account? How do I get to it?

Why the transactions do not shown on this page? What should I do (or click) to see the transactions?
1 Comment 1
MadelynC
Moderator

Doing reconcile: typed in ending balance. The screen shown the correct beginning balance. There is no transaction listed in this account? How do I get to it?

Let’s bring these transactions back, @Anonymous.


We can perform some troubleshooting steps to isolate the issue. It might be the stored caches in the system are preventing the transactions displayed on the reconcile page. 


You can start by accessing your QuickBooks account in a private/incognito browser. Feel free to use these shortcut keys for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Then check if the events are now showing on the screen. If it works, you’ll want to clear your main browser’s cache to eliminate the junk files and help the system run efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


Then you’ll want to check your register to review the transactions marked as “(R)” to make sure everything is accurate. 


I’ve added these resources just in case you’ll need to enter any adjustments or wanted to fix discrepancies in QuickBooks. It contains instructions to immediately resolve certain things and smooth out the process. 


You can find me here if you have any other concerns about the entries. I'm always around to help. Stay safe. 

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