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Level 1

Download Bank Feed transactions

After exporting transactions from my bank, when I try to import them, I get a message that says "QuickBooks does not have an online account to handle these transactions" and it wants me to either use an existing account (but the selection list is empty!) or create a new account. I've been using my checking account for years with Quickbooks without a problem. Now, for some reason, it can't find it while trying to import transactions. Any help would be greatly appreciated. Thanks in advance! 

1 Comment

Download Bank Feed transactions

There's a possibility that the account connected to your Banking Feed is damaged, jjbalinski. We can do a few troubleshooting steps to get rid of this error.


First, let's do the verify/rebuild process to fix most data integrity issues. You can follow the detailed steps in this article: Verify and Rebuild Data in QuickBooks Desktop.


Second, let's create a dummy account and merge it to the affected one. Let me show you how:


Create a dummy account

  1. Click Lists at the top menu and select Chart of Accounts (CTRL + A).
  2. Click the Account button at the bottom and select New.
  3. Select Bank and click Continue.
  4. Enter Dummy in the Account Name field and click Save & Close.

Merge the accounts

  1. Go back to the Chart of Accounts (CTRL + A) and look for the affected account.
  2. Right-click on it and select Edit Account. Make sure to take note or copy the account name.
  3. Click Cancel and look for the Dummy account.
  4. Right-click on it and select Edit Account.
  5. Paste the name of the affected account in the Account Name field.
  6. Select OK and save the changes.
  7. Choose Yes to proceed in merging the accounts.

If you're unable to merge the accounts due to an error saying that there's an online information is associated with the account, you'll want to disconnect the account from Bank Feed. You can use this article for reference: Deactivate Bank Feeds for an Account.


Then, you can proceed in merging the accounts.


Let me know if you need more assistance with this.

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