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Download is not happening . How to get the pay checks downloaded now ?

 
Solved
Best answer 09-09-2019

Accepted Solutions
QuickBooks Team

Hello there, hegde.harsha, You can use another QuickBooks...

Hello there, hegde.harsha,

You can use another QuickBooks-supported browser to download your paychecks. I'm here to help you how.

If you're an employer trying to download your employee's paychecks and you're unable to do so, I'd recommend pulling up your account using another supported browser. From there, you can try to download their paychecks again by selecting the Download icon.

If you're an employee, trying to download your paychecks in QuickBooks Workforce, you can verify with your employer if they've run the payroll for the period of the paycheck you wish to download.

In case you mean something else, please keep me posted how it goes by leaving a comment below. I'm just around if you need further assistance in downloading paychecks.

View solution in original post

9 Comments
QuickBooks Team

Hello there, hegde.harsha, You can use another QuickBooks...

Hello there, hegde.harsha,

You can use another QuickBooks-supported browser to download your paychecks. I'm here to help you how.

If you're an employer trying to download your employee's paychecks and you're unable to do so, I'd recommend pulling up your account using another supported browser. From there, you can try to download their paychecks again by selecting the Download icon.

If you're an employee, trying to download your paychecks in QuickBooks Workforce, you can verify with your employer if they've run the payroll for the period of the paycheck you wish to download.

In case you mean something else, please keep me posted how it goes by leaving a comment below. I'm just around if you need further assistance in downloading paychecks.

View solution in original post

Not applicable

Thank you . I am an employee trying to download . I can s...

Thank you . I am an employee trying to download . I can see the pay check i can view it , butting hitting on download button does nothing , i want download a PDF copy of it.
QuickBooks Team

I appreciate you for your immediate response, @hegde.hars...

I appreciate you for your immediate response, @hegde.harsha.

You can try to download your paycheck using a private browser to check if the issue is caused by the system or your browser.

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

Chrome: Ctrl+Shift+N
Internet Explorer: Ctrl+Shift+P
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

Once you've logged in, try to download a PDF copy of your paycheck again. If it works, it's possible your browser has too much historical data from previously visited websites. To ensure this doesn't happen in the future, it would be a good idea to clear your main browser's cache.

You can also use another QuickBooks-supported browser like Google Chrome, Mozilla Firefox, and Apple Safari to download your paycheck.

Please let me know if there's anything else I can assist you with. I'm always here to help.
Not applicable

I have tried in multiple machines and multiple browsers s...

I have tried in multiple machines and multiple browsers same issue . SOme console error pasted above.
Not applicable

boot.js.uncompressed.js:10141 Error occured during payche...

boot.js.uncompressed.js:10141 Error occured during paycheck download. Paycheck pdf data is empty.
Not applicable

I have tried in different machiens and different browsers...

I have tried in different machiens and different browsers same problem . CLick on download and nothin g happens
QuickBooks Team

Thanks for executing the suggested steps above, @hegde.ha...

Thanks for executing the suggested steps above, @hegde.harsha.

Since you can't still download the PDF copy of your paycheck, it's possible that it was deleted by your employer. To verify, I'd recommend contacting your employer about this.

In case they've deleted it and manually created a new one, you can directly ask your employer for your PDF copy.

Please keep me posted how it goes. I'm always here to help.
Not applicable

i have contacted my employer he doesnt have a clue why ca...

i have contacted my employer he doesnt have a clue why cant i download , he has not deleted nor added manually etc. Not only one month i cannot download pay slip of any month , same with W2.  WHen i can see the values and everything i just be allowed to download .
QuickBooks Team

Thank you for confirming, @hegde.harsha. I'd recommend c...

Thank you for confirming, @hegde.harsha.

I'd recommend contacting our QuickBooks Workforce Support Team. They can check why you're unable to download your paycheck and can help fix the issue.

You can check out this link on how to contact them: <a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view">https://help.q...>

Please feel free to visit us again here in the Community if you have other concerns about QuickBooks. We're always ready to help.

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