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Community Contributor *

downloaded bank transactions

I have been using Quickbooks 2016  for the past 3 years with no issues downloading credit card transactions from Chase. It's the last credit card I added to my file about 5 years ago. I set up Webconnect fine, no issues. I was forced in June to upgrade to 2019 and now there's an issue. I can log into Chase no problem and download the .qbo file like normal. Before I registered the new version, when I tried to import it, it would just quit and say "can't import downloaded tansactions. Contact your financial institution". Since I've registered it,  now when I attempt to import the file, it asks me to pick an account to associate it to (which I already have). It shows the account number I want right there in the top line but won't let me select it. But it will let me select any other credit card (older ones). Very frustrating. Was working fine. Didn't need any upgrading. Any thoughts?

 

Solved
Best answer 08-31-2019

Accepted Solutions
Moderator

Re: downloaded bank transactions

Hello, salaudio.

Allow me to take over and share additional troubleshooting steps to resolve this issue. Let's get started.

 

I appreciate the screenshots you've provided. By following the steps below, you'll be able to disable the online banking on your QuickBooks for Mac.

 

Solution 1: Re-sort lists:

 

  1. Create a backup of your company file.
  2. Re-sort lists.
  3. If you still can’t deactivate bank feeds, verify and rebuild your data.

After that, make sure to clear all the transactions on the account before merging them.

 

Solution 2: 

 

  1. Create a backup of your company file.
  2. Rename the original account.
    1. Go to the Lists menu, then select Chart of Accounts.
    2. Highlight the account, then select edit ✎.
    3. Add an asterisk (*) to the end of the account name.
  3. Deactivate bank feeds for the account.
    1. While on the Edit Account window, select Online Settings.
    2. From the Download transactions ▼ drop-down, select Not enabled.
    3. Select OK.
  4. Create a new account.
    1. Select create +.
    2. From the Type ▼ drop-down, select Bank.
    3. In the Account Name field, enter the original name.
    4. Complete the account information, then select OK.
  5. Merge the original and the new account.
    1. Highlight the original account, then select the edit ✎.
    2. Remove the asterisk (*) from the name, then select OK.
    3. Confirm that you want to merge the accounts.

The merged account’s bank feeds should now be deactivated. To make sure, there shouldn’t be a blue circle beside it.

 

If you're still getting the same issue you can check out this article for Solution 3Can’t deactivate Bank Feeds for an account.

 

Also, I'm including these articles for your future references:

 

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

If I can be of help while working in QuickBooks, please let me know. I'll be here to help. Have a good one.

11 Comments
QuickBooks Team

Re: downloaded bank transactions

Hello @salaudio,

 

Welcome to the QuickBooks Community.

 

This isn't the impression we want you to have about QuickBooks.

 

Let me help you download your credit card transactions. To start with, I recommend to follow the troubleshooting steps in order. If it doesn't resolve the issue, proceed to another solution.
 
Here's how:
 
1. From the File▼ drop-down menu, select New Company.
2. Enter a name for the test file, then Save.
3. Fill out the required fields in the Create New Company wizard, then click Finish.
4. Add the account that was experiencing issues to the Chart of Accounts.
5. Set up Online Banking for that account.
6. Select Download transactions.
 
If you're still getting the same result, then there's a problem with your bank "Chase". You may verify your account information and check for server outages with your bank. Then if they can't identify any server, proceed to Solution 4.
 
I've added this helpful article for your reference in fixing online banking issues.
 

Thanks for your patience. If you need further assistance with the workaround, just let me know. I'm here whenever you need more help.​

Community Contributor *

Re: downloaded bank transactions

So wow, I was so excited to have a response from someone at intuit, that I just spent 20 mins outlining what was happening and adding screenshots because I thought you were actually emailing me and I sent it along and got it pushed back into my email box because your reply email address is "[donotreply]"... I guess I was too excited and missed that because I thought I could reply directly to you, after you typed "

If you need further assistance with the workaround, just let me know. I'm here whenever you need more help.​"

 

Can you direct email me so that you can help me?

QuickBooks Team

Re: downloaded bank transactions

Allow me to step in and clarify things out for you, @salaudio.

 

You'll be notified once we respond to your post via email and this contains a link. You need to click it so you can reply or give us an update here in the Intuit Community.

 

Right now, we're unable to send a direct email. I'd recommend performing the solution provided by my colleague, @ShallyMarR. Then, update us by leaving a comment below on how everything goes. 

 

You can also speak with our live support team if you're getting the same result as mentioned above.

 

I've also added this link: Set up and use Online Banking (Mac) for additional information.  Then go to Web Connect for specific instructions on how to download transactions from your bank.

 

You can also visit this site for other related topics about QuickBooks for Mac: https://qblittlesquare.com/. It includes guides and latest news about the software.

 

Keep us posted and we'll get back to you.

Community Contributor *

Re: downloaded bank transactions

I'm sorry. I don't know if the response I'm getting is scripted because this is an online forum and what I'm reporting is difficulty with your product or if it's just unintentional obtuseness.

 

If you actually read what I posted and were "stepping in", you'd know I've done those things. I'm working in the most current version of Quickbooks. And I don't need someone to re-send me, for the third time, how to download bank statements. I've read it. I've done it. Dozens of times. It ceased working when I upgraded to the new verison of Quickbooks 2019. I sent screen captures of the problem.

 

You've responded here to me, which leads me to believe you have access to the internet and can thus email me. In fact, you've probably spent more time emailing the same info and not reading my email than it would take to forward the info to tech support and get an answer back.

 

I don't know any other way to "keep you posted" than that. Why is Intuit just refusing customer support. I'm sorry I'm a small business that can't afford $400 a month for tech support but I've been a loyal user for over 14 years. This online forum and support site feels like just a lot of run around. None of the problems that people have with your software can be solved by re-reading the same "how to download transactions" post. If that worked, they would have just done it and moved on. The problem is bigger than what's in the "user database"...

 

If you're telling me someone is working on the issue and they'll get back to me when they figure it out, that's great. I'll wait patiently. But that's not the feeling I get based on these two replies, when they are offering "tech advice".

 

Thanks,

Steve

 

I

QuickBooks Team

Re: downloaded bank transactions

Hello there, @salaudio.


This is not the kind of experience we want you to have when using the software. I know you’ve performed some troubleshooting steps to resolve the issue.

 

Let’s try downloading the FIDIR.txt file to help you get back on track. To begin, create a backup copy of the company file to keep a record of the transactions.

 

Then, close the QuickBooks program and then download the FIDIR.txt file. Here’s how:

 

  1. On your keyboard, hold the Control key and choose the correct version of QuickBooks you're using to move the correct file.
  2. Download QuickBooks for Mac to get the list, then select Download Linked File As and save it to your desktop.

Now, transfer the old FIDIR.txt to the Trash and empty it. I can help show the process.


For FIDR # 1:

 

  1. Go to the Finder tab to select Go and then Library.
  2. Browse the Download folder (Application Support/com.intuit.QuickBooks20XX/Downloads) after opening the user's Library folder.
  3. Drag the FIDIR.txt to the Trash and then empty it.

For FIDR # 2:

 

  1. From the top menu bar, choose Go and select Applications.
  2. Press the Control key and select QuickBooks 20XX.
  3. In the contextual menu, pick Show Package Contents.
  4. In the new window that opens, double-click the Contents folder and open the Resources folder.
  5. Find the "FIDIR.txt" file and drag it to the Trash and empty it.

Once done, copy and paste the new FIDIR.txt file that you downloaded and make sure to save it to the Resources and Downloads folder. After performing these steps, you can start importing the.QBO file.

 

I’m also adding a link that contains detailed instructions on how to resolve banking issues: Online Banking in QuickBooks for Mac.

 

Please know the Community has your back. Reach out to me anytime if you have any other concerns. I'm always ready to assist further.

Community Contributor *

Re: downloaded bank transactions

Hi Rasa-LilaM,

 

Thanks for your response. Unfortunately that didn't work. I'm curious, were you thinking that I downloaded Quickbooks 2019? I did not. I bought it on CD. So there was no fidir.txt file in the downloads folder. There was the one in the Quickbooks 2019 app, which i threw in trash and emptied trash. When I clicked on your link it opened the whole page as .txt. I saved it and downloaded it and copied and pasted it into the Resources folder. I then started Quickbooks again and attempted to import the transactions. I got the same window as before, with the program looking for an account to connect it to, even though the account already exists. (see previous screen grabs)

 

Thoughts?

 

Moderator

Re: downloaded bank transactions

Thanks for trying the recommended steps, salaudio.

 

I know this wasn't easy for you, but I'm here to help and get you back to running your business.

 

It's unusual that QuickBooks won't let you select the existing account.

 

To fix it, you can enter a new one, set it up as a test account and merge it to your original account. All transactions, including reconciled ones, will be merged under the account you keep.

 

This process helps us determine if the original account is corrupted.

 

Here's how:

 

To add an account:

  1. Go to Lists at the top menu bar and select Chart of Accounts.
  2. Click the plus (+) sign icon at the bottom part.
  3. Select Credit card and click Continue.
  4. Enter the correct credit card's name in the Account Name field.
  5. Click Save and Close.

To merge two accounts:

  1. From the Chart of Accounts screen, locate and select the old account.
  2. Choose Edit at the bottom and rename it to the correct credit card's name.
  3. Click OK.
  4. When prompted to merge the selected accounts, hit Yes.
  5. Tick Merge Accounts to confirm.

Don't worry about merging accounts since it will not remove your previous reconciliations. This is because the test account doesn't have any transactions in it. We simply merged the bank account information and previous transactions.

 

Now, please import the web connect (.qbo) files once more.

 

You can check out the QuickBooks for Mac 2019 User's Guide for the detailed steps. Just press Command and F, then enter Merge to locate the Combining two accounts section.

 

For the complete details of the online banking feature in QuickBooks Desktop, check out this article: Get started with Bank Feeds for QuickBooks Desktop.

 

If you're still unable to import the bank transactions after following the steps above, please give us a call. Our Customer Care Support Team has the tools and resources to help you bring in the data.

 

Here's how to reach us:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. If asked, select QuickBooks Mac Desktop.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number. 

I'm here to provide further assistance should you have any questions. I'm wishing you and your business continued success.

Community Contributor *

Re: downloaded bank transactions

I'm sorry for the delay in replying, I'm working 16 hour days and haven't had a chance to revisit.

As I've read your process and was about to implement it, something occurred to me. You mention "bank account" in your response, and what I'm dealing with isn't a bank account, it's a credit card account. And there are parameters to fill out, such as start date and start balance, etc. What do I put for those values?

 

Thanks

 

QuickBooks Team

Re: downloaded bank transactions

Hi @salaudio,

 

I appreciate you getting back to us and performing the steps provided by my colleague above. Let me share some information about the start balance and start date when creating a credit card account.

 

The start date or called as "opening balance" is the starting point for the credit card account you create in QuickBooks. It summarizes all past transactions in your real-life account up to the opening balance date. However, I suggest seeking help with your accountant before entering an opening balance.

 

But in your case, if you haven't entered an opening balance to your credit card account when using QuickBooks 2016, you can leave it blank. It's not necessary to put a start date and start balance when creating a credit card or bank account.

 

You can read this article for the detailed information: Enter Opening Balances for Accounts in QuickBooks Desktop.

 

Once you've created the credit card account, you can proceed on merging two accounts. Then process the importing of .QBO files through web connect. Please follow the detailed steps provided by my peer PreciousB.

 

For your future reference, you can check out this article to learn more on reconciling credit card accounts: Reconcile Bank and Credit Card Accounts (Mac).

 

You can always come back to the Community if you have other concerns with your QuickBooks. Have a good day.

Community Contributor *

Re: downloaded bank transactions

Can I say, I appreciate the help, but please, when you send links to the same thing as the help file , which does nothing to help wth troubleshooting and just repeats the same thing as the original directions, it’s very, very frustrating. I can read these posts. I have read these posts. I was just trying to make sure when we did the account merge that we were talking about the same thing and to make sure that it wouldn’t wipe out prior transactions, etc., and that the person helping understood it was a credit card and not a bank account.

 
Also, if the same person were following the string and responding, it would make things a bit easier for the user.
 
In PreciousB’s post she mentions entering “the correct bank’s name” - I don’t understand what that means. I get the idea that you create a new account, and then go to the old account and rename it to the new account name and then it will ask you to merge them. But is there a special name or is that just something that’s getting mistranslated? for instance, the old account is called “Chase Mileage Plus”. So if I create a new account, i call it “Chase Visa Card” and then open the old account edit and rename it “Chase Visa Card” and then it will ask for the merge.
If that’s correct, then i’ve done that, now the problem is I get the following messages:
 
Screen Shot 2019-08-31 at 12.03.09 PM.png
 
So I open up the Online Settings of the Account and make it “not enabled”, I get this message:
 
 
Screen Shot 2019-08-31 at 12.03.24 PM.png
 
 
So I open up the download transactions menu and get this screen:
 
 
Screen Shot 2019-08-31 at 12.03.39 PM.png
 
 
Which has no place to disable the online banking. Usually, once I click "not enabled", the little blue ball on the accounts page goes away. But perhaps I’m missing it somewhere else. Transaction center doesn’t show the option either.
 
Basically followed all directions but it won’t disable the online banking so that I can merge the accounts.
 
Thoughts?
 
Thanks,
 
Steve
 
 
Moderator

Re: downloaded bank transactions

Hello, salaudio.

Allow me to take over and share additional troubleshooting steps to resolve this issue. Let's get started.

 

I appreciate the screenshots you've provided. By following the steps below, you'll be able to disable the online banking on your QuickBooks for Mac.

 

Solution 1: Re-sort lists:

 

  1. Create a backup of your company file.
  2. Re-sort lists.
  3. If you still can’t deactivate bank feeds, verify and rebuild your data.

After that, make sure to clear all the transactions on the account before merging them.

 

Solution 2: 

 

  1. Create a backup of your company file.
  2. Rename the original account.
    1. Go to the Lists menu, then select Chart of Accounts.
    2. Highlight the account, then select edit ✎.
    3. Add an asterisk (*) to the end of the account name.
  3. Deactivate bank feeds for the account.
    1. While on the Edit Account window, select Online Settings.
    2. From the Download transactions ▼ drop-down, select Not enabled.
    3. Select OK.
  4. Create a new account.
    1. Select create +.
    2. From the Type ▼ drop-down, select Bank.
    3. In the Account Name field, enter the original name.
    4. Complete the account information, then select OK.
  5. Merge the original and the new account.
    1. Highlight the original account, then select the edit ✎.
    2. Remove the asterisk (*) from the name, then select OK.
    3. Confirm that you want to merge the accounts.

The merged account’s bank feeds should now be deactivated. To make sure, there shouldn’t be a blue circle beside it.

 

If you're still getting the same issue you can check out this article for Solution 3Can’t deactivate Bank Feeds for an account.

 

Also, I'm including these articles for your future references:

 

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

If I can be of help while working in QuickBooks, please let me know. I'll be here to help. Have a good one.

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