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Kent1019
Level 1

downloaded transactions

In the most recent banking update my online quickbooks did all the checks that were withdrawls from our account were downloaded as deposits. Any idea how to fix that??

1 Comment
BettyJaneB
QuickBooks Team

downloaded transactions

Hi there, Kent1019.

It's my priority to get this bank transaction concern sorted out and help get you back on track.

 

QuickBooks Online is dependent on the transactions that were transferred by your financial institution. For now, we can try excluding those transactions that are showing as deposits and manually run an update

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select the For Review tab.
  3. Select the check-boxes of the transactions to exclude.
  4. From the Batch actions drop-down menu, choose Exclude Selected.

After that run the manual update to refresh your banking.

 

To do that:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.

You can also check out these articles about excluding bank transactions and manually updating bank accounts.

 

If the transactions are still downloaded as deposits after performing these steps, I'd suggest reaching out to your financial institution to verify this issue.

 

This should keep you moving today. Drop me a comment below if you have any other questions about bank transactions. I'll be happy to help you out.

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