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JBYoung29
Level 2

Duplicate deposits on bank register

Hello all- 

 

I am new to this and am encountering several duplicate deposits in my register. We have customers pay through their invoice and also pay by check which we deposit through mobile. The deposits are showing in the memo "INTUIT PYMT SOLN DEPOSIT" and then also "System-recorded deposit" which I'm assuming is the reason our QB balance is almost twice as much as the real bank balance?  Do I have something set up wrong? I'd really appreciate any help possible!  Thanks!

3 Comments 3
MaryJoyD
QuickBooks Team

Duplicate deposits on bank register

I can help you remove these duplicate transactions, @JBYoung29.

 

You can match these transactions to avoid duplicate transactions. First, undo the added transactions. Then, match them from the Banking page. 

 

Here's how to undo or unmatch transactions:

  1. Go to the Banking or Transactions from the left menu and select the Banking tab.
  2. Select the appropriate bank account.
  3. Go to the Categorized tab, then find the duplicate transactions and click Undo under the Action column.

Once done, the transactions are now moved to the For Review tab. Then, you can now match the transactions. This way, it'll get rid of the duplicate transactions in your bank register.

Here's how to find a match:

  1. Click to open the transaction.
  2. Select the Find Match button.
  3. Choose the Match button. 

In case, you no longer need a transaction, then you can also consider exclude a bank transaction you downloaded into QuickBooks Online.

 

Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

JBYoung29
Level 2

Duplicate deposits on bank register

Thank you so much for that straightforward answer, it helped a lot! When I look into the categorized list, there is a green tab that says auto-rule. I go into my rules, but I don't see anything about deposits there. Where would I correct a rule that I must've approved?

JessT
QuickBooks Team

Duplicate deposits on bank register

Hi there, JBYoung29!

 

Normally, QuickBooks batches your invoice payments in a day and is deposited to your bank account. Then, they will be downloaded to the Banking page if your account is connected.

 

Please contact our Support team to check why you're seeing rules even if you don't have one on your rules list. They are open on weekdays from 6 AM to 6 PM PT.

 

Feel free to reach back out if you have other questions in mind.

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