Hello,
Last month, we had a major issue with the connection between our bank (BofA) and Quickbooks Online. Long story short, we deleted all the existing accounts and created new accounts.
I'm now doing some year-end accounting 'clean up' and running into issues relating to this - one major one is that it won't let me edit any transactions matched to the deleted account. For example, I noticed that a particular transaction in February was accidentally recorded in the wrong category (as capex instead of expense), so I went to correct it, but QB doesn't let me change it -- I get the following error message:
The transaction you are trying to void is linked to an account that is inactive. Please make the account active and try again.
Which is kind of odd, because I'm not really trying to void any transactions, just change which account they might be categorized under. How can I edit transactions like this (or others from throughout the year) that were miscategorized and matched to transactions from a bank account which is "deleted" (even though the actual bank account is unchanged - just linked in with a new name)?
Please let me know if you have any suggestions!
Thanks!
