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Community Explorer **

Erroneously Deleted Deposit Detail

I am using a desktop Quickbooks Pro 2016.

 

In trying to correct a sales receipt, I erroneously deleted the entire deposit from Quickbooks.  I am having trouble recreating the deposit so that it goes from the "make deposits" option to my checkbook.  In the checkbook it normally shows as a "sn plit" transaction--because that one deposit is made up of several individual amounts.

 

My sales receipts are all still intact.  Is there a way to re-create the deposit details and then complete the deposit so it is entered into the checkbook?

 

I tried to delete the sales receipts and recreate them, but I get an error message:  "You need to delete this sales receipt from the deposit before you can delete the transaction itself or edit its name or amount."  Unfortunately, I cannot get to the deposit because I DELETED IT!!

 

I am going in circles with this problem right now and would appreciate any ideas anyone might have. 

 

Thank you.

Solved
Best answer 08-12-2019

Accepted Solutions
QuickBooks Team

Re: Erroneously Deleted Deposit Detail

Yes. there's a way for you to re-create the deposit details so you can delete and re-create your sales receipt, LZAlice.

 

When you accidentally delete the deposit in the register, all the payment transactions linked from it will show back in the Make Deposit page. You can record the bank deposit of your customer payments (using the sales receipts) again.

 

Here's how:

 

  1. Click Banking in the left menu.
  2. Choose Make Deposits.
  3. Then, the Payments to Deposit window will open. It has a blue border. Place a checkmark next to the payments you will deposit.
  4. Click Ok.
  5. QuickBooks takes these payments and places them in the Make Deposits window.
  6. In the Make Deposits window, make sure the Deposit To account is the right one. Also, make sure of the date.
  7. Click Save & Close.

To know the details of the deleted transaction, you can go to Voided/Deleted Transaction Detail report. Just go to Reports on the top menu and choose Accountant & Taxes. Then, click Voided/Deleted Transaction Detail.

 

Once done, go to the Customer & Jobs tab to open the sales receipt. While accessing the transaction, click Edit on the top menu, and choose Delete Sales Receipt. Then, re-create the correct sales receipt.

 

I have articles here for more details about deposit customer payments and deposit detail report:

 

Please reply to this post if you need anything else with recording customer deposit. I'd be glad to help.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

This is the first of three posts.

 

Thank you for your prompt reply.  Unfortunately, the process outlined does not solve the problem.  Maybe this will help:

 

1.  Click Banking (done!)

2.  Choose Make Deposits (done!)

3.  The Payments to Deposit window will open.  (This is the where the problem begins.  This step states there are no payments to deposit.  See jpg below titled Make Deposits.)

 

So I can add anothr screenshot, I will do another post--No. 2.  Sorry.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

This is reply 2 of 3 

 

When I opened the Make Deposits > Payments, I get the Payments Problem error--attached.

 

I was thinking I would click on Enter Sales Receipts, fine the first one from my deleted deposit, use it, but that does not work.  So, I tried to make a new one which was a duplicate of the original sales receipt.  That was successful to a point--I had the duplicate in the Make Deposits detail window.  

 

See reply 3 of 3.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

Reply 3 of 3

 

When I tried to delete the original sales receipt (which was linked to the deleted deposit), I get the error message shown below (named Delete Sales Receipt).  

 

So I am back in my circle of not knowing what to delete where. 

 

I am also going to put a reply in with a screenshot of the Accountant/Taxes view.

7 Comments
QuickBooks Team

Re: Erroneously Deleted Deposit Detail

Yes. there's a way for you to re-create the deposit details so you can delete and re-create your sales receipt, LZAlice.

 

When you accidentally delete the deposit in the register, all the payment transactions linked from it will show back in the Make Deposit page. You can record the bank deposit of your customer payments (using the sales receipts) again.

 

Here's how:

 

  1. Click Banking in the left menu.
  2. Choose Make Deposits.
  3. Then, the Payments to Deposit window will open. It has a blue border. Place a checkmark next to the payments you will deposit.
  4. Click Ok.
  5. QuickBooks takes these payments and places them in the Make Deposits window.
  6. In the Make Deposits window, make sure the Deposit To account is the right one. Also, make sure of the date.
  7. Click Save & Close.

To know the details of the deleted transaction, you can go to Voided/Deleted Transaction Detail report. Just go to Reports on the top menu and choose Accountant & Taxes. Then, click Voided/Deleted Transaction Detail.

 

Once done, go to the Customer & Jobs tab to open the sales receipt. While accessing the transaction, click Edit on the top menu, and choose Delete Sales Receipt. Then, re-create the correct sales receipt.

 

I have articles here for more details about deposit customer payments and deposit detail report:

 

Please reply to this post if you need anything else with recording customer deposit. I'd be glad to help.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

This is the first of three posts.

 

Thank you for your prompt reply.  Unfortunately, the process outlined does not solve the problem.  Maybe this will help:

 

1.  Click Banking (done!)

2.  Choose Make Deposits (done!)

3.  The Payments to Deposit window will open.  (This is the where the problem begins.  This step states there are no payments to deposit.  See jpg below titled Make Deposits.)

 

So I can add anothr screenshot, I will do another post--No. 2.  Sorry.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

This is reply 2 of 3 

 

When I opened the Make Deposits > Payments, I get the Payments Problem error--attached.

 

I was thinking I would click on Enter Sales Receipts, fine the first one from my deleted deposit, use it, but that does not work.  So, I tried to make a new one which was a duplicate of the original sales receipt.  That was successful to a point--I had the duplicate in the Make Deposits detail window.  

 

See reply 3 of 3.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

Reply 3 of 3

 

When I tried to delete the original sales receipt (which was linked to the deleted deposit), I get the error message shown below (named Delete Sales Receipt).  

 

So I am back in my circle of not knowing what to delete where. 

 

I am also going to put a reply in with a screenshot of the Accountant/Taxes view.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

So this is post 4 of 3 (sorry--I didn't think ahead far enough when I began this)!

 

Here is the screenshot of the Accountant/Taxes > Boided/Deleted Transactions Detail report (named Accountant View).

 

I am grateful for any thoughts/help you may be able to give me.

Community Explorer **

Re: Erroneously Deleted Deposit Detail

I found my entries.  They were in a deposit from early July (somehow).  I could delete them from that deposit and then have them show up in the deposit detail window to select and click on deposit.  

 

I am so happy.  Thank you for making me think harder about this.  I am marking my replies with screenshots as "accepted".  No need for more work on this than we already did!

QuickBooks Team

Re: Erroneously Deleted Deposit Detail

Thanks for getting back to us, @LZAlice. I appreciate you for sharing with us detailed information of your issue with screenshot.

 

That error you've encountered is usually caused by various reasons, such as:

  • Incomplete installation of an update (QuickBooks and/or Windows)
  • Data damage
  • Program code that needs repairing
  • System or computer issues

 

Since you still encounter an error, I'd suggest you verify data first. If you still get errors, rebuild data.Then, rerun verify after the rebuild. Here's how: 

 

  1. Go to the File menu.
  2. Select Utilities. 
  3. Verify data. If you get errors, rebuild data. 
  4. Rerun verify after the rebuild.

 

You can also read through our help article: Resolve data damage on your company file. This article can help you resolve minor data problems.

 

Tell me how it goes after you rebuild data in your QuickBooks. we're always here to help. 

 

 

 

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