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Level 2

Error Connecting Chase Credit Card

I am getting this message when trying to connect my Chase Credit Card. I have not added any other  Chase accounts so I can't figure it out. I tried deleting "Chase Credit Card" in my chart of accounts and re-adding it when I go to link the account but no luck.

Solved
Best answer 11-12-2018

Accepted Solutions
Level 2

Re: Error Connecting Chase Credit Card

The issue was there were 2 sub accounts, my card and my wife's card. You have to add separate accounts like Chase CC 1 and Chase CC 2.

View solution in original post

12 Comments
Moderator

Re: Error Connecting Chase Credit Card

Thanks for reaching out to us here in the Community, @hammett03.

 

I appreciate you providing a screenshot of the error you're getting and for the steps you've done to fix this. I'm here to share some information about the Chase credit card accounts issue.

 

This has been reported as an ongoing issue with QuickBooks Online and our Online Banking team is continuously working with Chase Bank to provide a solution as soon as we can. While we don't have a definite time as to when the resolution will come out, rest assured we're actively working to deliver one that'll prevent this from happening again.

 

In the meantime, I'd highly suggest contacting our Support Team if you haven't yet. They can add your company details to the list of affected users and we will notify you right away once an update for this error is available. You can reach them through this link: QuickBooks Online Support Team.

 

Thanks for your understanding and patience as we are doing our best to get this resolved. I'll also update this post once updates are available. Please don't hesitate to leave a comment if you have additional questions or I can be of any assistance. You take care!

Level 2

Re: Error Connecting Chase Credit Card

The issue was there were 2 sub accounts, my card and my wife's card. You have to add separate accounts like Chase CC 1 and Chase CC 2.

View solution in original post

Level 1

Re: Error Connecting Chase Credit Card

I have same issue, my Chase Ink business credit card hasn't been updated for over 40 days, all other accounts connected good, just this credit card. Always shown error 377. I need to sync the transactions and make my book correct. Is there's any update regarding this issue?

QuickBooks Team

Re: Error Connecting Chase Credit Card

Thank you for joining this discussion here in the Community, Jennifer Chen.

 

The Banking Error 377 that you're getting means QuickBooks is unable to download transactions and needs to update the connection with your Financial Institution (FI).

 

Let's do a manual update to restore the bank connection.

 

Here's how:

  1. Select Banking from the left menu.
  2. Select the Update button in the upper right.
  3. Select Update Now.

I’ve added this article in case you need more information on how to resolve Error 377 in QuickBooks Online: Resolve Error 377.

 

If you're still getting the same exact error after updating your bank, I recommend you get in touch with our Care Support Specialists to add your company details to our notification list. You'll receive an update once the issue gets resolved.

 

Keep me posted on how it goes or if you have additional questions as I'm here to assist.

Level 1

Re: Error Connecting Chase Credit Card

Hi 

 

Moderator

Re: Error Connecting Chase Credit Card

Hello, @Jennifer Chen.

 

I appreciate you trying over the steps provided by my colleague @Charies_M. Allow me to step in for a moment and help make sure that you can update your Chase bank transactions in QuickBooks Online (QBO).

 

Since you're still getting the same results after trying the solutions outlined in this article: Fix online banking errors in QuickBooks Online, I'd highly suggest contacting our Phone Support team. They have the tools such as screen-sharing that can pull up and check your account and investigate as to why you can't update your Chase bank transactions in a secure environment.

 

To reach them, you may visit this link and scroll down to Connect with a QuickBooks Expert: Get help with QuickBooks Online.

 

Please let me know how it goes after contacting them. I want to make sure you're taken care of. Should you have any follow-up concerns, please let me know and I'll get back to you right away. Take care always!

Anonymous
Not applicable

Re: Error Connecting Chase Credit Card

Had similar issue. That solved my problem. Thanks a lot!

Level 1

Re: Error Connecting Chase Credit Card

I recently went though this fix.  I made two sub accounts in my QBO and it fixed it.  But for a few weeks now I've been getting the message "Sorry, we can’t update your account. Please try updating again later.(9999)". After calling Chase they told me they have updated their system and no longer connect to QBO anymore automatically.  We literally have to download the activity from Chase and then import the file we downloaded onto QB.  It reminds me of when I had QB Desktop version.  Here is the steps I took and it worked.  It only takes a few minutes, but it's a real annoyance that I'm told to switch to QB Online because it's easier and then really it is not - it actually causes me more problems and time troubleshooting.  What to do:

1. Download Chase transactions- From Chase Online account, go to account activity and click the download account activity button (arrow down), then pick file type QBO, choose activity. 

2. From Quickbooks Online go to Gear ⚙️ icon pick Import Data, then Bank Data, Browse Under Downloads, then click next, etc   

Level 1

Re: Error Connecting Chase Credit Card

I am having a similar problem, however I can not even connect to Chase and am getting an error stating invalid user ID or password. I contacted Chase directly and everything is set up correctly on their end. I am using QB for Mac 2019, double checked the log in information, even changed the password, but nothing I do allows me to connect. I have successfully connected several other non-Chase accounts without an issue. Any guidance is appreciated. 

Moderator

Re: Error Connecting Chase Credit Card

Thanks for joining the thread, harriscal17,

 

Let me get the help you need to ensure that you'd able to connect Chase bank account.

 

To start, we can perform some basic troubleshooting steps to resolve the issue like using an incognito/private browser.

 

Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once done, try to connect bank account again, then make sure that your browser does not auto fill your credentials.

 

To connect bank account, follow these steps:

  1. From the left menu, select Banking, then Banking.
  2. On the Banking page, select Add Account.
  3. In the Search field, enter the bank's URL (example: http://www.chase.com).
  4. Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
  5. Enter your bank login on your bank's website, then select Continue.

I'd appreciate if you can update me on how it goes. I'm always here to help. Have a great day!

Level 1

Re: Error Connecting Chase Credit Card

Thanks for the response but something is still not right. First, I am using the Mac desktop version of QB 2019. I can log into Chase using any browser, incognito or not, outside of QB. Google is my default browser but I can do the same with Safari.  

 

In QB when I try to connect my Chase account I go to Banking - Online Banking Setup - and I select Chase from the search box. I choose the Direct connect from the How do you want to connect to Chase and say Yes, my account has been activated for QuickBooks online. Finally, I fill in my credentials, click sign in and I receive the message Connection Error - The user cannot signon because he or she entered and invalid user ID or password. 

 

I have several other non-Chase accounts that are successfully connected. After speaking with Chase they recommended I update my QB to the newest version, which I did, however I still can not connect. 

Anonymous
Not applicable

Re: Error Connecting Chase Credit Card

Hello, harriscal17.

 

I appreciate you for providing all the details about your concern also for updating your QuickBooks. 


Since you’re still experiencing the issue, I’d recommend copying and pasting the bank’s URL directly. Here’s how:

  1. Login to your bank’s website using your bank credentials. 
  2. From there, copy (Ctrl + C) the URL. 
  3. Go to QuickBooks (Banking>Banking Setup). 
  4. Paste (Ctrl + V) the URL on the search box. 

If the same issue continues, it’s be best to contact the support team. They have extra tools to investigate and help you further with this. Here’s how to reach them:

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose your product: QuickBooks Mac Desktop.
  3. Select any main topics and sub topics.
  4. Scroll down, and click the Get Phone Number button.

Let me know if there’s something else that I can help you. 
 

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