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clayd333
Level 1

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

I've been getting this error for the past few months. I followed the other threads about updating qb and looking at the qbo format and removing the "&xxx" formatting.  I also tried the Download a new FIDIR.txt file  fix with no success.  I just manually entered all the transactions the last few months (horrible) hoping it would resolve itself..  it has not..  Any ideas?

TIA

 

-Clay

8 Comments 8
DivinaMercy_N
Moderator

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

Welcome to the QuickBooks Community, @clayd333.

 

Thank you for providing details of the steps you've performed. Since you have already taken the troubleshooting steps for the error. I highly recommend reaching out to our technical support team. This way, they can investigate why you are getting that error when downloading Web Connect files from Amazon Synchrony. They also use specific tools to do a screen share to check your set-up. 

 

Here's how to connect with them:

  1. Go to the Help menu and choose QuickBooks Desktop Helpqbhelp122.JPG
  2. Click Contact us.
  3. In the Tell us more about your question box, enter Error: OL-222 after downloading a Web Connect file from Amazon Synchrony.
  4. Hit Search.
  5. Select Start a Message

 

For additional reference, please see this article: Fix Web Connect import errors. 

 

If you need further assistance about downloading Web Connect files, please post a reply below. I'm always here to help. Have a good one.

Fiat Lux - ASIA
Level 15

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

@clayd333 

Utilize the trial license of a converter app as a workaround.

https://www.moneythumb.com/?ref=110

 

clayd333
Level 1

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

Fiat Lux, you are my favorite person on earth today!!!  after hours troubleshooting myself and a few hours on with QB i got nowhere..  This fixes it!  Im just going to pay for it and move on!  thanks so much!!

mistymossy
Level 4

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

Please, what did you do to fix it? I have synchrony with another merchant and have been getting the OL-222 error. 

Thanks. 

KlentB
Moderator

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

Hello there, macc.

 

I checked your related posts and found out you've posted similar concerns twice. The duplicate one was already answered by my colleague, Joesem M.

 

You can open this link to view her answer where she explained the process on how to get rid of error OL-222: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-ol-222-error/01/892712#M76549.

 

For additional resources, I'm adding this article to learn how to resolve common importing issues in QuickBooks Desktop: Fix Web Connect import errors.

 

Drop me a comment below if you have any other concerns or questions. We're always here to assist you.

mistymossy
Level 4

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

I was hoping clayd could answer with how it was fixed. 

 

Thank you. Not sure how I posted twice. I only see it once on my end. I did enter a reply twice because it looked like the first one didn’t go thru. 

Fiat Lux - ASIA
Level 15

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

@mistymossy 

clayd333 utilized the converter app as I mentioned in earlier post.

mistymossy
Level 4

Error: OL-222 after downloading a Web Connect file from Amazon Synchrony

Thanks. I posted about it in my other thread. 

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