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Join nowI've been getting this error for the past few months. I followed the other threads about updating qb and looking at the qbo format and removing the "&xxx" formatting. I also tried the Download a new FIDIR.txt file fix with no success. I just manually entered all the transactions the last few months (horrible) hoping it would resolve itself.. it has not.. Any ideas?
TIA
-Clay
Welcome to the QuickBooks Community, @clayd333.
Thank you for providing details of the steps you've performed. Since you have already taken the troubleshooting steps for the error. I highly recommend reaching out to our technical support team. This way, they can investigate why you are getting that error when downloading Web Connect files from Amazon Synchrony. They also use specific tools to do a screen share to check your set-up.
Here's how to connect with them:
For additional reference, please see this article: Fix Web Connect import errors.
If you need further assistance about downloading Web Connect files, please post a reply below. I'm always here to help. Have a good one.
Fiat Lux, you are my favorite person on earth today!!! after hours troubleshooting myself and a few hours on with QB i got nowhere.. This fixes it! Im just going to pay for it and move on! thanks so much!!
Please, what did you do to fix it? I have synchrony with another merchant and have been getting the OL-222 error.
Thanks.
Hello there, macc.
I checked your related posts and found out you've posted similar concerns twice. The duplicate one was already answered by my colleague, Joesem M.
You can open this link to view her answer where she explained the process on how to get rid of error OL-222: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-ol-222-error/01/892712#M76549.
For additional resources, I'm adding this article to learn how to resolve common importing issues in QuickBooks Desktop: Fix Web Connect import errors.
Drop me a comment below if you have any other concerns or questions. We're always here to assist you.
I was hoping clayd could answer with how it was fixed.
Thank you. Not sure how I posted twice. I only see it once on my end. I did enter a reply twice because it looked like the first one didn’t go thru.
clayd333 utilized the converter app as I mentioned in earlier post.
Thanks. I posted about it in my other thread.
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