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Everytime I automatically logout of QB online I get a file called "Logout Servlet.dmv" downloaded onto my computer. How can I prevent this from happening?

 
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Best answer 06-06-2019

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QuickBooks Team

Re: Everytime I automatically logout of QB online I get a file called "Logout Servlet.dmv" downlo...

Hi @hpc136,

 

Welcome to the Community. To prevent this issue from happening again, Let's find out if this is a browser issue before performing some troubleshooting steps.

 

I suggest using Google Chrome as a browser. Then, log in to your QBO account in a private browser or incognito window. Here's how:

 

1. Launch Google Chrome.
2. Press these keys together, Ctrl + Shift + N.
3. Log in to your QBO account.

 

If these steps fixed the issue, go back to the main browser. Then clear cache, because it means a browser issue. If it doesn't, try a different browser like (Firefox, Internet Explorer, or Safari).

 

You can also read through our help article and learn about how to delete or disable the cache and temporary internet files in your web browser.

 

Feel free to message us again here in the Community if you need anything else. We're always happy to help. Have a nice day!

 

 

1 Comment
QuickBooks Team

Re: Everytime I automatically logout of QB online I get a file called "Logout Servlet.dmv" downlo...

Hi @hpc136,

 

Welcome to the Community. To prevent this issue from happening again, Let's find out if this is a browser issue before performing some troubleshooting steps.

 

I suggest using Google Chrome as a browser. Then, log in to your QBO account in a private browser or incognito window. Here's how:

 

1. Launch Google Chrome.
2. Press these keys together, Ctrl + Shift + N.
3. Log in to your QBO account.

 

If these steps fixed the issue, go back to the main browser. Then clear cache, because it means a browser issue. If it doesn't, try a different browser like (Firefox, Internet Explorer, or Safari).

 

You can also read through our help article and learn about how to delete or disable the cache and temporary internet files in your web browser.

 

Feel free to message us again here in the Community if you need anything else. We're always happy to help. Have a nice day!