Express Web Connect service will replace Direct Connect and will be available in QuickBooks 2016.
I am trying to set that up as I have been using Direct Connect with my Capital One account. The new instructions indicate - From the QuickBooks Banking menu, choose Bank Feeds > Setup Bank Feed for an Account. But my 2016 Mac version does not have BANK FEEDS in the Banking Menu. How do I set this up?
I am using Version V17.2.24 R25 Build 624 which indicates it is the most current version.
Solved! Go to Solution.
Capital One Bank has discontinued Direct Connect service shortly, after some delay from the date initially communicated. You need to have the latest QuickBooks patch and updated Bank Feeds settings to ensure smooth transition of your data from Direct Connect to Express Web Connect.
Its under Capital One - New. But it has to refresh the list (I think the update came out recently). to refresh the list go into the Banking->Online Account Set up. Bring up the window then cancel out of it. Then Quit QuickBooks. Restart Quickbooks and when you go back to Banking->Online Bank set up it should be there.
It may be that it hasn't rolled out into your area yet. If that's the case try again tomorrow.
Hello there, @nolabookkeeper.
Thanks for joining us here in the Community! I'm here to provide the steps in resolving this specifically for the QuickBooks product you're using.
Based on the screenshot you've added, this error occurs due to the inability of the program to detect the Intuit ID you're using. You need to connect your Intuit User ID to your company file to resolve this.
In case you haven't tried yet, here are the steps:
If you don't have an Intuit login yet, you can click the Create an account button to make one instead. After you've signed in, try connecting to Capital One again.
If you're still unable to connect the Capital One Bank-New account, please contact us. Our phone specialists has the necessary tools to securely look into your account and see what's causing this to happen.
To reach us:
Don't hesitate to let me know as to how things go. I'm always here to take a second look at this for you!