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Level 1

Fifth Third bank feed not working

My fifth third checking account is updating the balance but not the individual transactions any longer. The last transaction it downloaded was Nov 7th 2018.

I called the Bank and they can't tell me anything other than it is a know problem. I don't know if it is a QB problem or a 53 problem.

Does anyone know of this issue and what can be done to help get it fixed?

Thanks.

3 Comments
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QuickBooks Team

Fifth Third bank feed not working

Hi @klepidi,


Thanks for reaching out to the Community space. I’m here to share what I know about the issue when connecting your Fifth Third Bank to QuickBooks Online.


As of this time, our product team still working with your financial institution to get a fix on this unusual behavior. Using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after the missing transactions are downloaded.


We’re asking for your patience and understanding while waiting for a permanent fix for this issue. In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. 


Please attach your case number to INV-22349 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.


We’ll keep you posted once a new update is already available. We thank you for your patience. 


Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!

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Level 1

Fifth Third bank feed not working

What is the status? I cannot connect with Fifth Third Bank Direct at all. Please help.

Highlighted
QuickBooks Team

Fifth Third bank feed not working

Hello there, gilmore.

 

Thanks for taking the time to reached out to us. I'm here to help ensure you're able to connect your  Fifth Third Bank in QuickBooks Online (QBO). 

 

The investigation case given by my colleague KhimG has been resolved already. There are a few possible reason why you can’t connect with your bank in QBO:  

  • Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. You can search by the banking login URL to ensure you are using the correct listing.
  • Your bank does not connect to all types of accounts (for example, personal accounts vs. business accounts).
  • Your bank is not a participating financial institution.

If you have confirmed the required details, and you still can't find your bank. You'll need to use the Request support your bank option and ask us to add your bank. 

 

Let me walk you through the steps:

  1. When you enter your bank and click Find, you'll get the message: Hmm, we can’t find [name of the bank you entered] in our list of supported bank.
  2. Click on the button Request support for your bank.
  3. Enter your bank's website in the field provided.
  4. Select Request.

For additional reference, you can check this article: How to identify the correct bank

 

Alternatively, you can use the WebConnect feature so you can manually download the transactions from your bank's website and import them into QBO.

 

If you need further assistance with the steps, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

Don't hesitate to click the Reply button below if you have any other questions about connecting bank account in QBO. I'm always here to help you out.  

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