Thanks for reaching out to the Community space. I’m here to share what I know about the issue when connecting your Fifth Third Bank to QuickBooks Online.
As of this time, our product team still working with your financial institution to get a fix on this unusual behavior. Using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after the missing transactions are downloaded.
We’re asking for your patience and understanding while waiting for a permanent fix for this issue. In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team.
Thanks for taking the time to reached out to us. I'm here to help ensure you're able to connect your Fifth Third Bank in QuickBooks Online (QBO).
The investigation case given by my colleague KhimG has been resolved already. There are a few possible reason why you can’t connect with your bank in QBO:
Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. You can search by the banking login URL to ensure you are using the correct listing.
Your bank does not connect to all types of accounts (for example, personal accounts vs. business accounts).
Your bank is not a participating financial institution.
If you have confirmed the required details, and you still can't find your bank. You'll need to use the Request support your bank option and ask us to add your bank.
Let me walk you through the steps:
When you enter your bank and click Find, you'll get the message: Hmm, we can’t find [name of the bank you entered] in our list of supported bank.
Click on the button Request support for your bank.