I'll share some information about the bank's user id and username instead of a password. Normally, this is called bank error 103. You can fix this error by making sure you have the correct sign-in info. Let me guide you how.
Open a new window in your web browser and go directly to your bank’s website.
In case you need help with other banking tasks, browse this link to go to our general topics with articles.
I'd like to know how you get on after trying the steps above, as I want to ensure this is resolved for you. Leave a comment to this post and I'll get back to you as soon as I can. Take care and be safe.