For over 2 months my solopreneur account has not been working, I've called customer support 4 times now. How long does it take for bugs like this to be fixed?

erinjane88 · ‎January 26, 2026

Apparently this is a known issue with the software—no matter what I do or how many times I reset the bank connections, my transactions will not import into the software. In order to close my books for FY2025, I had to manually add the last 6 weeks of transactions. There are so few features with solopreneur that it seems crazy this main one is not working and there has been no progress. I have been told someone from software development will reach out for the last 6 weeks and have not received any further communications. I don't want to move my bookkeeping platform but I'm not sure how much longer is reasonable to wait? I feel like I'm being scammed.

ZackE

Thanks for reaching out to the Community, erinjane88. I appreciate your detailed information and am here to help.

I can certainly see how important it is to have your bank transactions importing smoothly, especially as you work on closing your books for the year. I want to ensure QuickBooks is providing the efficiency you need to manage your business with confidence.

I’ve reached out to our Next Level Help team to get this resolved for you. They will review your previous support history and the details of this bank connection issue to ensure we find a permanent fix. One of our experts will contact you within 1-2 business days with the next steps.

Please don't hesitate to let me know if there is anything else I can assist you with. Have a wonderful Monday!

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For over 2 months my solopreneur account has not been working, I've called customer support 4 times now. How long does it take for bugs like this to be fixed?

For over 2 months my solopreneur account has not been working, I've called customer support 4 times now. How long does it take for bugs like this to be fixed?

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