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jldonley
Level 1

For some reason it said it couldn't connect to my bank. When I re-synced it, it doubled all the transactions. So I deleted one set out accounts and all my 2020 transactions disappeared. Any advice on how to get them back?

 
1 Comment 1
ChristieAnn
QuickBooks Team

For some reason it said it couldn't connect to my bank. When I re-synced it, it doubled all the transactions. So I deleted one set out accounts and all my 2020 transactions disappeared. Any advice on how to get them back?

Welcome to QuickBooks Community, jldonley. I'll share steps so you're able to get those excluded transactions back into your QuickBooks Self Employed account.

 

Once you've deleted an account associated with transactions from QuickBooks Self Employed, entries will also remove from the system. That said, recovering them directly is unavailable. You'll have to reconnect the bank account and re-add them to the QBSE account.

 

You'll also have the option to contact our QBSE Support Team. You can request and verify from them if they have the tools to recover the deleted account that connected with entries.

 

Here's how to contact them:

 

  1. Click the Assistant button at the top.
  2. Type Talk to a human.
  3. Click I still need a human.
  4. Select your preferred support method: Message an agent (Live chat), or Get a callback.

 

 

 

 

 

You can also use your other mobile device to connect with one of our live support. Please check out this article for additional details: Contact QuickBooks Self-Employed Support.

 

Then, please refer to this article to see detailed steps on how you can remove downloaded transactions from your bank once you'll see that these are duplicates: Exclude or delete transactions in QuickBooks Self-Employed.

 

Please refer to this article to see how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

 

Drop your comment below if you have other concerns about your account management or any baking concerns. I'm always here to help you.

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