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jonsagara
Level 1

Getting error 105 for 8 days

I have seen the following error from 8 days when trying to load the latest transactions from my bank:

 

"Try updating your account again

 

If that doesn't work, your bank's website is having trouble. It's usually something routine, or at least temporary. Try updating again tomorrow. (105)"

 

Do you have an ETA for when this will be resolved?

 

Thank you,

 

Jon

 

Solved
Best answer November 26, 2018

Best Answers
SophiaAnnL
Moderator

Getting error 105 for 8 days

Hello Jon.

 

Are you using Citibank for your online banking in QBO? If so, our engineers are still working with your bank to fix this issue. At this time, we don't have a definite ETA as to when the resolution will be available. I'd recommend giving us a call, so we can add you to the affected users' list. We'll let you know through email if this issue has been fixed.

 

If you're using a different bank, I'd still suggest contacting us. We'll have to investigate what's causing this, since it has been occurring for eight days. You can get our phone number through this link: Get help with QuickBooks Online.

 

I appreciate your patience on this. Please let me know if you need anything else.

View solution in original post

13 Comments
SophiaAnnL
Moderator

Getting error 105 for 8 days

Hello Jon.

 

Are you using Citibank for your online banking in QBO? If so, our engineers are still working with your bank to fix this issue. At this time, we don't have a definite ETA as to when the resolution will be available. I'd recommend giving us a call, so we can add you to the affected users' list. We'll let you know through email if this issue has been fixed.

 

If you're using a different bank, I'd still suggest contacting us. We'll have to investigate what's causing this, since it has been occurring for eight days. You can get our phone number through this link: Get help with QuickBooks Online.

 

I appreciate your patience on this. Please let me know if you need anything else.

View solution in original post

jonsagara
Level 1

Getting error 105 for 8 days

Yep, it's Citibank. You may have already fixed it. This morning, my account is showing as having been updated 8 hours ago.

Anonymous
Not applicable

Getting error 105 for 8 days

Hi there, @jonsagara.

 

I'm glad that the latest transactions from your bank account has been updated. Upon checking this investigation, the Error 105 for CitiBank and Citi Credit Card has now been resolved. 

 

Thank you for bearing with us on this. 

 

Please don't hesitate to drop by again here in the Community if you have other questions about updating your banking transactions. I'm here to help. 

 

yeschick
Level 1

Getting error 105 for 8 days

I've been getting this error for Capital One for 19 days!!!

HoneyLynn_G
QuickBooks Team

Getting error 105 for 8 days

Hi there, @yeschick.

 

I can share some information about the Error 105 with Capital One.

 

The Error 105 has been reported as an ongoing issue (INV-23241) when connecting with Capital One. Currently, our online banking team is working diligently to look for a fix for this unexpected behavior as early as possible.

 

I’d recommend getting in touch with our phone support to add your account to the list of affected users. Through this, our engineers will know how widespread this is and to know any common component. 

 

In the meantime, we’re asking for your patience and understanding. I'll also get back into this post once updates are available.

 

Please don’t hesitate to reach out to me if you need anything else. I'm here to help you out. 

Jjema71
Level 1

Getting error 105 for 8 days

I have been trying to update my banking info for almost a week now. Our bank is Redwood Credit Union.

Pabz_L
QuickBooks Team

Getting error 105 for 8 days

Hello there, @Jjema71.

 

I’ve checked my system here in my end and found out that there is no investigation that is related to the issue that you’re having right now. I suggest contacting Redwood Credit Union to verify if their system is under maintenance or alerts.

 

 If you don’t see your recently downloaded bank transactions and received some errors that might block QuickBooks from downloading it, you can use this article to know what to do: Error or bank transactions won't download.

 

Let me know how it goes so I can help you if you need further assistance. Take care.

AWS_EM
Level 2

Getting error 105 for 8 days

I've been having the same issue for the past 25 days.  Nothing I try has worked.  We are using Chase bank.  Is there an issue with Chase.  How can I resolve this issue?  Manually updating hasn't worked.  There's no message on Chase's website regarding this issue.  

JonpriL
Moderator

Getting error 105 for 8 days

Hello @AWS_EM,

 

Currently, we have an on-going issue where users, like, received an error 105 and unable to update connection for Chase bank account. Rest assured that our engineering team has been informed and they're in all hands working for a fix a soon as possible.

 

That being said, you can contact our Customer Care Support so your account can be added to the list of affected users. This way, you'll receive all the updates once available as they haven't posted any workaround as of this time. To do so:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Chase Bank Error 105 in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose a channel where you want to connect with our dedicated support.

Additionally, I've also included this helpful article for the steps so you can easily review your bank transactions once the connection will be fixed: Categorize and match online bank transactions in QuickBooks Online.

 

We appreciate your patience as we're working on this. Please let me know in the comments if you have any other questions. Stay safe

AWS_EM
Level 2

Getting error 105 for 8 days

Hello JonpriL. Can you please give us an update or when we can expect the issue with Chase Bank to be resolved? I am still unable to update transactions in QBO.  Please let me know. Thanks!

JasroV
QuickBooks Team

Getting error 105 for 8 days

Thanks for getting back to us, @AWS_EM.

 

I can imagine the situation you’re in right now. As of now, I’m unable to provide you a specific time frame as to when this issue will be fixed. Don’t worry though our engineering team is aware of this issue and is looking for ways to fix this.

 

In the meantime, let’s manually upload your bank transactions to your QuickBooks Online (QBO) account. Let me show you how:

 

  1. Sign in to your bank website and download your transaction.
  2. Review the file format and size (maximum file size is 350 KB).
    • QuickBooks Online .QBO
    • Comma-separated value .CSV
    • Quicken .QFX
  3. Then go to the Banking or Transactions menu.
  4. Click the Banking tab and Select your Chase bank.
  5. Select the Link account drop-down menu and click Upload from file.
  6. Click Browse and select the file downloaded from your bank, then click Next.
  7. Follow the onscreen steps to finish the setup.
  8. Simply click Let’s go when you’re ready to upload the file.

You can also check this article for more details about the process: Manually upload transactions into QuickBooks Online.

 

Furthermore, to be updated on any news and updates about the issue, I recommend contacting our support team. This way, they’ll add you to the list of affected users and be notified via email of any progress. To reach out to them, you can refer to the steps shared by my colleague JonpriL above.

 

Once you’re able to update your bank account, check out these links for reference in categorizing and reconciling your accounts.

 

In case you other concerns or questions in updating your bank account in QBO, you can always tag me in your reply. It’s always my pleasure to help you out. Keep safe and take care.

hhowardaz
Level 1

Getting error 105 for 8 days

Hello, 

 

I have been having this issue for 18 days now. 18 days!!! Most boards say it resolves itself in a few hours to a few days. Support is saying I need to call the bank and it is the bank's issue. How could it be the bank's issue when it is occurring on the Quickbooks website? 

 

HELP!!

Hayley H. 

SarahannC
Moderator

Getting error 105 for 8 days

Hello there, Hayley H. 

 

I appreciate you for getting in touch with our phone support team.

 

When getting an error 105 in QuickBooks, it means that's there may be a problem on your bank's end. Your bank's website may be undergoing maintenance or have server issues. When it happened, you'll see this error in QuickBooks.

 

With that, you can take the suggestion offered by our phone specialists. You can contact your bank and manually upload your bank transactions to continue bringing them into QuickBooks. Here's how:

 

  1. Download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. 
  2. Sign to your QBO account and select Transactions on the left panel.
  3. Click the Link account drop-down arrow.
  4. Select Upload from file. Then, click the file you've saved on your computer.

 

Afterward, you can categorize and reconcile your accounts.

 

Let me know if you have other questions. We're all right here to assist you anytime. Stay safe.

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