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Level 1

Getting error 105 for 8 days

I have seen the following error from 8 days when trying to load the latest transactions from my bank:

 

"Try updating your account again

 

If that doesn't work, your bank's website is having trouble. It's usually something routine, or at least temporary. Try updating again tomorrow. (105)"

 

Do you have an ETA for when this will be resolved?

 

Thank you,

 

Jon

 

Solved
Best answer 11-26-2018

Best Answers
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QuickBooks Team

Getting error 105 for 8 days

Hello Jon.

 

Are you using Citibank for your online banking in QBO? If so, our engineers are still working with your bank to fix this issue. At this time, we don't have a definite ETA as to when the resolution will be available. I'd recommend giving us a call, so we can add you to the affected users' list. We'll let you know through email if this issue has been fixed.

 

If you're using a different bank, I'd still suggest contacting us. We'll have to investigate what's causing this, since it has been occurring for eight days. You can get our phone number through this link: Get help with QuickBooks Online.

 

I appreciate your patience on this. Please let me know if you need anything else.

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5 Comments
Highlighted
QuickBooks Team

Getting error 105 for 8 days

Hello Jon.

 

Are you using Citibank for your online banking in QBO? If so, our engineers are still working with your bank to fix this issue. At this time, we don't have a definite ETA as to when the resolution will be available. I'd recommend giving us a call, so we can add you to the affected users' list. We'll let you know through email if this issue has been fixed.

 

If you're using a different bank, I'd still suggest contacting us. We'll have to investigate what's causing this, since it has been occurring for eight days. You can get our phone number through this link: Get help with QuickBooks Online.

 

I appreciate your patience on this. Please let me know if you need anything else.

View solution in original post

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Level 1

Getting error 105 for 8 days

Yep, it's Citibank. You may have already fixed it. This morning, my account is showing as having been updated 8 hours ago.

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Anonymous
Not applicable

Getting error 105 for 8 days

Hi there, @jonsagara.

 

I'm glad that the latest transactions from your bank account has been updated. Upon checking this investigation, the Error 105 for CitiBank and Citi Credit Card has now been resolved. 

 

Thank you for bearing with us on this. 

 

Please don't hesitate to drop by again here in the Community if you have other questions about updating your banking transactions. I'm here to help. 

 

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Level 1

Getting error 105 for 8 days

I've been getting this error for Capital One for 19 days!!!

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QuickBooks Team

Getting error 105 for 8 days

Hi there, @yeschick.

 

I can share some information about the Error 105 with Capital One.

 

The Error 105 has been reported as an ongoing issue (INV-23241) when connecting with Capital One. Currently, our online banking team is working diligently to look for a fix for this unexpected behavior as early as possible.

 

I’d recommend getting in touch with our phone support to add your account to the list of affected users. Through this, our engineers will know how widespread this is and to know any common component. 

 

In the meantime, we’re asking for your patience and understanding. I'll also get back into this post once updates are available.

 

Please don’t hesitate to reach out to me if you need anything else. I'm here to help you out. 

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