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Community Contributor **

Greyed out bank accounts "DirectConnect accounts you want to connect to Quickbooks"

Needed to reset Wells Fargo password. WF took me through steps to be signed back in to DirectConnect but could not help me with this: The several accounts I have are shown in the window referenced above, but are greyed out, cannot be selected. Account I useNew user/QB Desktop for Mac 2019. Had DirectConnect working until this password change originating problem. Thank you.

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Best answer 03-09-2019

Accepted Solutions
Established Community Backer ***

Re: Greyed out bank accounts "DirectConnect accounts you want to connect to Quickbooks"

From the chart of accounts edit the account in question, from the online settings tab select "not enabled", repeat your process for online banking setup.

1 Comment
Established Community Backer ***

Re: Greyed out bank accounts "DirectConnect accounts you want to connect to Quickbooks"

From the chart of accounts edit the account in question, from the online settings tab select "not enabled", repeat your process for online banking setup.

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