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1231 4652 8575 184
Level 1

Has anyone else been double charged for their Essentials in QB Online this year?

 
6 Comments 6
john-pero
Community Champion

Has anyone else been double charged for their Essentials in QB Online this year?

We're you actually billed twice in a same month or after expiration of 6 month promo did rate jump up to retail? If the former you need to call sales support, if the latter, well that is the fine print

1231 4652 8575 184
Level 1

Has anyone else been double charged for their Essentials in QB Online this year?

Hi John,

 

I went back and looked and I was charged $215-230.00 for the year before.

Fiat Lux - ASIA
Level 15

Has anyone else been double charged for their Essentials in QB Online this year?

@1231 4652 8575 184 

How much is your bill?

1231 4652 8575 184
Level 1

Has anyone else been double charged for their Essentials in QB Online this year?

$430.00

RenjolynC
QuickBooks Team

Has anyone else been double charged for their Essentials in QB Online this year?

Thanks for posting here in the Community, 1231 4652 8575 184.

 

While we're unable to pull up your account information in this public forum, I'd recommend reaching out to our Customer Care Team via call or chat. They will be able to look through the charges and help you further.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

In case you need help with other task in QuickBooks Online, you can visit our general help topics page.

 

You're always welcome to get back here if you have any other questions or concerns. Take care!

Fiat Lux - ASIA
Level 15

Has anyone else been double charged for their Essentials in QB Online this year?

@1231 4652 8575 184 

The regular rate of QBO US Essentials is $40/month. 

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

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