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Has NFCU connections stopped working? Recent NFCU transactions not showing and connection to NFCU account requires re-connection every single log in to QB.

 
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Has NFCU connections stopped working? Recent NFCU transactions not showing and connection to NFCU account requires re-connection every single log in to QB.

It's good to hear from you today, robert89.

 

Your bank’s connection may be interrupted for any of the following reasons:

  • If there is a minor or major update in your bank information such as the bank account number.
  • An update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
  • Update in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

In the meantime, let's perform a few manual updates to refresh the connection between your bank and QuickBooks Self-Employed.
 

Here's how:

 

  1. Click the Gear icon.
  2. Choose Bank accounts.
  3. Click Refresh All button.
  4. You can do this 2 or 3 times.

You can get more details in this article: Bank Feeds Direct Connect FAQ in QuickBooks Self-Employed.

 

If the issue persists, I would suggest getting in touch with our QuickBooks Self-Employed Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

  1. Click Assistant at the upper right corner.
  2. Type in "Talk to a human."
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times.

For banking-related concerns and articles, you can go through this write-up: Bank feeds. This will provide you links on how to resolve banking errors as well as other steps on how to enter and delete transactions in QuickBooks Self-Employed.

 

You can always leave a reply below if you have additional assistance with banking connection. I'm always here to help.

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