cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Have 2 credit cards with Capital One - One of the cards will download transactions but not update "bank balance". The other card works great. What's wrong?

 
1 Comment
Highlighted
Moderator

Have 2 credit cards with Capital One - One of the cards will download transactions but not update "bank balance". The other card works great. What's wrong?

Hey there, @adferrar2. Thanks for touching base with us here in the Community.

 

After looking into your issue, it looks like there's an open ticket with our Product Development Team with Capital One. I recommend getting in touch with our QuickBooks Online Support Team, as they'll be able to add you to the list of affected users, which will also allow you to receive updates as we find out more information and resolve the issue.

 

You can use these quick steps to reach out:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

    Contact QuickBooks Online customer support team

 

That's it! If you have any other questions, let me know by using the Reply button below. Have a wonderful evening!

Need to get in touch?

Contact us