Re: Hello, there was a payment that was to be deposited into my account but the money was not dep...
It's nice to see you here in the Community, @info350.
I've got some details to share with you about the payment funding time in QuickBooks Online and on how you can reverse it.
Intuit batches and submits credit card payments daily at 3:00 PM Pacific Standard Time or 6:00 PM Eastern Time. Usually, funds reach the deposit bank account within 2-3 business days. The waiting period, varies depending on the following scenarios:
The time when you enter these transactions.
The financial institution to deposit the funds.
Bank policies for verifying and processing electronic deposits.
The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days.
However, if the deposit has wasn't received within the given period, I'd recommend reaching out to our Merchant Services Department. They have the tools to check on your account securely and verify the status of the deposit.
This should get you on track.
You can always reach back out to me if you have further questions about this. I'll be around to help. Enjoy your weekend!