I have been dealing with the same issue since the beginning of this year. It has been so long that my program will no longer calculate the taxes because the hold is blocking updates. I have called several times, have over 6 escalated case #'s, and no one can tell me why the account is flagged our how we can fix it. The last agent told me the Risk Assessment Team is still investigating, with no timeframe. I don't understand why someone from that department can't call me, tell me what the issue is and fix this. I have never dealt with such unbelievably awful customer care. Has anyone found a solution to this??