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Moderator

Help with Direct Deposit 2205 Message

Thanks for elaborating, dso0216.

 

This issue is already escalated and we're working with our engineers to gather more information what's the cause of this error message.

 

We'll get back to you once we receive any updates.

 

If you need anything else or you have any other QuickBooks related concerns, you can post them anytime here.

Level 1

Help with Direct Deposit 2205 Message

Wow. I've been through a similar nightmare scenario where they are holding up my money (270 days) for arbitrary reasons they won't explain are being curt about it.

 

Were you able to get this resolved?

Level 1

Help with Direct Deposit 2205 Message

I have been dealing with the same issue since the beginning of this year.  It has been so long that my program will no longer calculate the taxes because the hold is blocking updates.  I have called several times, have over 6 escalated case #'s, and no one can tell me why the account is flagged our how we can fix it.  The last agent told me the Risk Assessment Team is still investigating, with no timeframe.  I don't understand why someone from that department can't call me, tell me what the issue is and fix this.  I have never dealt with such unbelievably awful customer care.  Has anyone found a solution to this??

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