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Help with .downloading

I need for  to share my screen and help me down load from online to my quickboodk to my new quick books pro 2019
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Re: Help with .downloading

Good day, mobilevet2u.

You came to the right place for help with QuickBooks. I'm here to provide some information about downloading QuickBooks Online data to QuickBooks Desktop.


You can use data export to move your QuickBooks Online information to another version of QuickBooks. There are things that we need to check before you export or download your QuickBooks Online data and transfer to QuickBooks Desktop.


The following are the requirements for exporting:


  • Currently, exporting into QuickBooks Desktop is only available in the US version of QuickBooks Online. For non-US versions, you can export list items such as customers, vendors, products and services, chart of accounts into Excel then import them into Desktop.
  • You must be a Master Administrator, Company Administrator, or invited accountant to use the export feature.
  • You need to use a PC with Internet Explorer 10 or higher.
  • You must have a supported version of QuickBooks Desktop for Windows installed on the PC in which you are performing the export. For access to trial versions of the desktop program, for export, see QuickBooks Desktop trial links.
  • We do not support the 64-bit version of IE. If you attempt to export using this browser, you'll receive a communication error and won't be able to continue.
  • ActiveX is required to export from QBO. Our content addresses customers who have not yet installed ActiveX and would like to export.

Here are some software requirements that may limit exporting:


    • Exporting from QuickBooks Online requires a supported version of QuickBooks Desktop Pro, Premier, or Enterprise installed on your computer.
    • You can export from QuickBooks Online to QuickBooks Basic 2004 Release 5 or later only.
    • An additional step* is needed when you export to the Premier Non-Profit or Retail editions.
    • You can't export directly to any Mac versions of QuickBooks. See Exporting from QuickBooks Online to QuickBooks for Mac for more details.
    • Exporting from QuickBooks Online to QuickBooks Desktop only works with Internet Explorer 11.

These articles are good references:


As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.


  1. Sign into your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Ping me out if you have additional questions about downloading your QuickBooks Online data. I'll be here to help you out.