Hi All, I get this message when I choose banking and go to (For Review) tab: "Comparison method violates its general contract". I can't review transactions! any thought?

Hi Khalid,

There are two things you can consider so you can review your banking transactions. Let me elaborate on them.

If this is happening to all your QuickBooks Online (QBO) transactions, there are times that your browser is full of frequently-accessed page resources, thus causing websites to act strange.

You can log in to your QBO account using a private browser. Here are the keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh.

If you get the same result while using a private browser, I recommend switching to a different browser.

However, if these are paypal transaction, there's an ongoing issue about this. I suggest contacting our phone support team to include you on the affected list of users. Here's how to reach them.

1. Sign into your account.
2. Click Help.
3. Select Contact Us.
4. Type your concern.
5. Click Let's talk.
6. Select Get a callback.

I have also included this link in case you have other questions about QuickBooks Online (QBO): Banking.

Reach out to us if you need anything else. I'll make sure to help.

Hi,

Thank you for your help! and sorry for my late reply! I tried to browse privately (Safari) and to use a different browser (Google Chrome) and I still face the same issue! 

Hello @Khalid,

Let's manually update the sign-in information of your bank so that the integrated connection in QuickBooks can start from scratch. Your existing credentials can be one of the reasons why you received the error message.
 

To do so:

1. Go to Banking.
2. Under Bank and Credit Cards, select your bank or credit card account.
3. Tap the Pencil icon.
4. Select Edit Sign-in info.
5. Enter your login credentials.
6. Click Save and connect.

Here's an article you can read to learn more about how you can update your banking's login credentials: How to update your bank account sign-in information?

Let me know how it works in the comment section down below. I'll always be around, ready to help.