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artfabricators
Level 1

Hi, I'd like to report an issue with the Mercury Bank connection. It is not connecting as of 1 day ago.

Hi, I'd like to report an issue with the Mercury Bank connection. It is not connecting as of a few days ago and when I go to "update connection" I get this error: Something unexpected happened and we can’t connect to MERCURY. Try again in a few hours. (590)

1 Comment 1
NicoleAscencionS
QuickBooks Team

Hi, I'd like to report an issue with the Mercury Bank connection. It is not connecting as of 1 day ago.

Having a stable bank connection is essential, and I appreciate you reporting the Mercury Bank issue, artfabricators.

 

The error code 590 indicates an unexpected behavior on your bank's end, such as maintenance or server issues. I recommend logging in to your bank's website to check for any notifications, alerts, and updates.

 

You can also directly reach out to your bank's customer representative to verify if there's a syncing issue with QuickBooks. Once everything is working on their end, update your connection again.

 

Additionally, after connecting your bank, you can categorize online bank transactions to ensure accurate tracking of your income and expenses.

 

Feel free to leave a comment below if you have further questions about bank feeds.

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