This is an on-going issue with some credit card accounts with multiple cardholders (e.g. Chase, Citibank).
I found two work-arounds to be effective:
1. Create Sub-Accounts for Each Credit Card
- Create an overall credit card account & then create sub-accounts for each active credit card.
- Use "Add Account" to log into the credit card account, then link each card account to the related sub-account you created (e.g. J. Doe - 1234 to Chase - Card 1).
2. Download the .QBO File
- Log into the credit card account.
- Download the .QBO (sometimes also called WebConnect) file for the Master credit card account (if you can view all transactions under this card account).
If you cannot view all transactions under one Master card account, then you'll download .QBO files for EACH active card account.
- Use "File Upload" to update the related card account.
Please note: if you use this option, you can upload all .QBO files to ONE account or upload files to individual sub-accounts.
The automatic credit card feed update may not recognize activity for all cards and QBO does not offer linking multiple credit card feeds to ONE master card account, at this time.
Hope this helps!
THIS IS NOT RESOLVED.
I have each card in a sub account. But that doesn't fix the issue. That's been the problem from the beginning, form the very first post, but you're still acting like that's a viable solution. Stop please.
I want to make sure that this issue gets fixed for you, FollyPhoto.
You did the right steps to get your online banking working again. My colleagues from the previous pages have given the workaround to fix the issue with the Chase credit cards. Since none of those worked for you, I would suggest giving us a call.
We can do a thorough investigation to check what's causing the behavior. This way, we can resolve it so you can get back to business.
To reach out to us, click Help in the upper right-hand corner of the Dashboard. From there, click the Contact Us button, enter your concern in the description box, and then click Let's talk. Lastly, choose how you'd like to get in touch with us by selecting either Chat or Get a callback.
Don't hesitate to get back to me if you have any other concerns.
Don't waste your time with quickbooks online support.. Spent 2.5 hours with them and end result was one account will show a negative balance and it will be just fine... So quickbooks online should let their support team know that there is an issue with it instead of wasting time..
Please create urgent Bug is QBO bug system or escalate to l2 or L3 support to do exactly that.
This is downright idiotic. 15 minute call between Chase and QBO developers can fix this.
Hi there, DPKD.
I appreciate you bringing this situation to our attention.
This is currently an ongoing issue in QuickBooks Online and our engineers are diligently working with the affected financial institutions to get this fixed as soon as possible.
While working on resolving this issue, I recommend contacting our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
To contact our Customer support, here's how:
If there's anything else I can help you with, please let me know. I'm always here to help.
I am told, an concur, that this cannot be done accurately and efficiently at this time between Chase & QBO. I have 13 cards under an owner main card, QBO cannot recognize the balances on each one accurately as the main card is the master on Chase side, so ithe PARENT on the QBO side will always download that main card & then roll it up to the PARENT as well, effectively double entry. This & no easy way to clear each child sub account when you make a payment, short of entering a payment to each one, make this not a good solution.
The only thing I can think of is to have QB work with Chase where Chase actually sets up a dummy master account, or you set up a credit card that is never used & make it your PARENT, but this still will not solve payments to sub-accounts & clearing their balances unless Chase allocates a percentage of payment to each one (i.e, if paid in full, allocates payment to clear each one thru statement ending date. If not paid in full, applies percentage of statement ending balance vs. paid amount & allocates to each one).
Complex issue, but so necessary - hope everyone will push QB to resolve this. For me, manually uploading all these each month is cumbersome at best.
I want to let you know that your voice matters and I'm taking notes of your feedback and submitting it directly to our engineers. Currently, manually uploading your credit card transactions is the workaround available so you can track them accurately.
Please know that you'll receive all the updates about this issue via email once you've been added to the list of affected users. If you haven't yet, I'd recommend contacting our Customer Care Support so you'll be added to the said list. To do so:
Know that you can always visit our Banking and Bank Feeds articles in case you need some tips and references for your future payroll tasks.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.
Hi there, TB88.
This isn't the kind of impression that I'd like you to have. We know how much time it can take when something isn’t working the way you need it, which is why we make great efforts to deliver customer satisfaction at all times.
And, I can see how this feature would be beneficial to your business. Rest assured, I'm going to submit a feature request from my side, which is sent to the Product Development Team. They're constantly looking for great ideas from users, like yourself, when deciding how to enhance QuickBooks.
Since this isn't currently an option to reconcile the parent account and sub-accounts together, I suggest clicking the link provided by my colleague about manually uploading your credit card transactions so you can track them accurately.
I also recommend visiting our QuickBooks blog site to know more about the latest updates in QuickBooks Online.
We want to ensure we continue to provide exceptional service. Let me know should you have any follow-up questions. I'm always here to help. Take care always.