Thanks for sharing the link to the video tutorial, Test2Go.
Hi staff3,
I hope you're having a good day! I'll help you check to see why you only have an option to export to Excel.
We can do the basic steps to check if some random browser issues caused this behavior.
To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
- Google Chrome: Ctrl + Shift + N
- MS Edge and Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can see the option to download the QBXML file, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.
If nothing works, you'll want to contact our QBO Support to check this further. They can start a screen-sharing session to gather more details about this behavior.
Feel free to get back to this thread should you have any other concerns. We're always here to help.
