I appreciate your efforts to resolve this matter, Golden.
To assist you better, could you let me know if there is an error number associated with the message you're seeing? For example, error codes such as 102, 105, 106, or 101. Knowing the exact error message or code will allow us to identify the specific steps needed to resolve this issue.
For now, let's perform a couple of things :
Venmo Service Disruptions: Please visit Venmo’s official website or social media accounts to check for announcements about service outages, disruptions, or technical updates that might be affecting the connection.
Account or App Restrictions: Check whether any restrictions on your Venmo account could prevent it from being linked to QuickBooks or other services.
App Updates: If you're using the Venmo app, ensure it is updated to the latest version, as outdated versions can sometimes cause compatibility issues.
Once you've reviewed these suggestions and confirmed that there are no issues on their side or that you encounter error 106, I recommend reaching out to our Live Support team. They have the tools to identify the exact reason for the problem and to ensure the connection between QuickBooks Online and Venmo is restored as soon as possible.
In the meantime, you can manually import Venmo transactions into QuickBooks by downloading your transaction history from Venmo (ensure it is converted to a CSV file or QBO file) and then using the File Upload or manually uploading transactions.
We look forward to your response. Please let us know if you have any other questions or concerns.
