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Hello there, @elephonellc.
Please make sure you've met the system requirements when using the app. You can check to QuickBooks Desktop Application center if your app is applicable to import to desktop.
You check the attached article below for more information: https://desktop.apps.com/home#!category/10368/6960
Also, in case you want to learn some tips on managing your QBDT software, you can visit our Help articles page for reference.
If you have any other questions, don’t hesitate to comment below.
Utilize one of these 3rd party importer tools
Hope it helps.