How do I add a credit card to my Quickbooks app account? It lets me add but never syncs and won't let me whether what the account is for it's stuck...

Hello there, Russhindman. Let’s troubleshoot this issue so you can successfully add your credit card to QuickBooks Solopreneur.

To better assist you, could you let me know if you’re seeing a specific error message or if the options to select accounts are greyed out? This will help me narrow down the cause.

In the meantime, the QuickBooks app may be experiencing data build-up, which can cause syncing functions to get stuck. Try refreshing your apps by following the steps below for your device:

On Android

1. Open the app and go to the Menu.
2. Select Intuit Account & Settings under All.
3. Click Refresh Data and Refresh Now.

On iOS 

1. Launch the app and navigate to the Menu.
2. Tap Intuit Account & Settings, then select Refresh Data.
3. Tap Refresh Now to confirm.

If the problem continues, try uninstalling and reinstalling the QuickBooks app to ensure it functions properly.

Alternatively, you can use a web browser to add your credit card account as a workaround.

Feel free to reply below if you have follow-up questions.

Hi, Russhindman.

I’m following up to see if the solution we provided worked for you.

Did it resolve the issue, or are you still experiencing difficulties?

We're happy to assist further if you need any more help.

I was able to figure it out you can only link The business credit card by using a web browser. It works Instantly. I tried to do it through the app, but it doesn't work. Using the Web browser login allow me to complete that credit card ad.

Hi Russhindman, we're glad that you have successfully linked your credit card through a web browser.

One of the key features of the QuickBooks app is the ability to connect your bank account. However, since this feature is currently not working as expected, I recommend contacting our live expert to review the issue more closely. Our expert team has the tools necessary to examine the problem and provide you with a real-time resolution.

To ensure you reach us at the optimal time, please check our support hours:

• QuickBooks Online Simple Start, Essentials, Plus, Soloprenuer:
  • Monday–Friday: 6 AM–6 PM PT.
  • Saturday: 6 AM–3 PM PT.
  • Sunday: closed.

If you have any further questions, please don't hesitate to reach out.