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rent1
Level 1

How do i correct this I reconciled my bank account but noticed my income is showing twice.1 from my software then 2 from my bank account?

 
1 Comment 1
CamelleT
QuickBooks Team

How do i correct this I reconciled my bank account but noticed my income is showing twice.1 from my software then 2 from my bank account?

I'd gladly guide you through the steps in resolving the income showing twice, Rent1.

First off, it's important to note that income can appear twice if it has been imported through your bank feeds and if it is also entered manually in QuickBooks Online (QBO).

To resolve this, we can exclude the bank feed transaction, or if the income was manually entered and is a duplicate, we can delete that entry. Here's how:

Exclude a transaction

  1. Go to Transactions and select Bank transactions.
    image.png
  2. Click the For Review tab.
  3. Tick the checkbox of the income transaction to exclude.
  4. Hit the Exclude button.

Delete an entry

  1. Click the Gear icon and select Chart of accounts.
    image.png
  2. Locate the bank account with the manually entered income transaction and click View register.
    image.png
  3. Locate and select the income transaction.
  4. Hit the Delete button.
    image.png
  5. Click Yes to confirm.

Once done, you can reconcile again to ensure everything is accurate.

Additionally, I've included this valuable resource to assist you in efficiently resolving any issues or discrepancies that may arise with accounts that have already been reconciled in QBO: Fix issues for accounts you've reconciled in the past.

Finally, I highly recommend taking the time to explore QuickBooks Live Expert Assisted services, as their comprehensive and expert support could be incredibly beneficial for your accounting needs. With personalized assistance from knowledgeable professionals, you can ensure that your financial records are accurate, up-to-date, and compliant with all relevant regulations.

If you have other questions about handling reconciliations in QBO, feel free to click the Reply button below. The Community team is always around to help.
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